Shariff Paxton
Philadelphia,PA
Summary
Resourceful Senior Corporate Trainer known for high productivity and efficient task completion. Possess specialized skills in curriculum development, adult learning theories, and innovative training methodologies. Excel in communication, leadership, and adaptability, ensuring effective training delivery and learner engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Corporate Trainer
Freedom Mortgage Corporation
Marlton, NJ
11.2015 - Current
- Conducted training needs assessments to identify gaps in employee knowledge and skills and developed customized corporate training programs accordingly.
- Trained new technical trainers to promote consistency in customer service and quality.
- Led classroom instruction for both virtual and in-person classes, ensuring content was relevant, engaging, and up to date with industry trends.
- Provided ongoing coaching and feedback to trainees on their performance during the course of their professional development.
- Maintained records of attendance and progress reports for individual trainees throughout the training duration.
- Facilitated workshops to promote learning retention through interactive activities, such as role-playing exercises.
- Provided one-on-one guidance to help employees navigate challenging situations or difficult conversations more effectively.
- Built relationships with external vendors who supply specialized services such as language translation or technical assistance when needed.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
Account Manager
Citi Financial Services
Philadelphia, PA
03.2010 - 05.2015
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Philadelphia, PASkills
- Technical training
- Needs Assessment
- Learning Management Systems
- Training delivery
- Organizational Development
- Sales Training
- Course design
- New Employee Training
- Lecturing
- Staff Training
- Communication
- Mentorship
Affiliations
- When I am not working, I write and preform music in my city.
Accomplishments
- Recently I have completed the 1st part of the Mortgage Brokers Association Courses.
Certification
- I am a Residential Certified Mortgage Servicer (RCMS)
References
References available upon request.
Timeline
Senior Corporate Trainer
Freedom Mortgage Corporation
11.2015 - Current
Account Manager
Citi Financial Services
03.2010 - 05.2015
Some College (No Degree) - Business Administration And Management
DeVry University