Mary Wenz
Indianapolis,IN
Summary
Adept at fostering a culture of continuous learning and improvement, spearheaded impactful training initiatives at FCM Travel Solutions for Novices and New Hires, enhancing productivity and employee engagement. Expertise in E-Learning Design/LMS and mentorship significantly reduced onboarding times and streamlined skill development, leveraging technical training and adaptability to meet evolving organizational needs. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Sabre Red 360, Onboarding, Novice Training and SME on Ticketing, Pricing and Exchanges.
Enthusiastic personality with a hands-on, creative style. Ready to apply decades of experience to a challenging long-term position.
Overview
38
38
years of professional experience
Work History
Senior Corporate Trainer
FCM Travel Solutions
02.2023 - Current
- Implemented effective evaluation methods to measure the success of training programs and identify areas for improvement.
- Established ongoing professional development opportunities for staff members, encouraging continuous learning beyond initial job requirements or responsibilities.
- Streamlined the onboarding process for new hires, resulting in reduced time to competency.
- Conducted needs assessments to determine skill gaps within the workforce and designed relevant training programs accordingly.
- Partnered with HR teams to align corporate training initiatives with talent management strategies and organizational goals.
- Supported company growth initiatives by providing targeted leadership development programs for high-potential employees.
- Reduced reliance on external vendors by building an internal library of high-quality instructional resources available companywide.
- Promoted a positive learning culture by consistently providing feedback and recognition to employees demonstrating outstanding performance in training sessions or on-the-job application of learned skills.
- Increased overall productivity through tailored coaching sessions for individual team members.
- Led the redesign of existing courses for optimal effectiveness based on employee feedback surveys and data analysis results.
- Managed a diverse portfolio of training projects, ensuring timely completion and adherence to budget constraints.
- Increased employee engagement with customized learning solutions that catered to different learning styles and preferences.
- Facilitated cross-functional collaboration by conducting team-building workshops and exercises.
- Developed comprehensive training materials, promoting knowledge retention and skill development.
- Created a structured mentoring program fostering knowledge sharing between experienced professionals and junior employees.
- Enhanced employee performance by designing and implementing interactive training modules.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed training programs to meet company objectives.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with management to identify company training needs and scheduling.
- Authored, updated and implemented training procedures.
- Created training programs and instructional materials to further educate personnel.
- Maintained records on attendance and participation.
- Held online and conference call training session to accommodate off- site employees.
- Prepared educational materials such as module summaries, videos and informational packets.
Corporate Travel and Meeting Trainer
BCD Travel - Apple
04.2022 - 02.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Corporate Global Trainer
FROSCH Travel
03.2012 - 02.2022
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Championed a culture of continuous learning, inspiring employees to seek out professional development opportunities and expand their skill sets.
- Designed assessment tools to measure learning outcomes and evaluate the overall impact of training initiatives on job performance.
- Established a consistent global training standard, ensuring all employees received quality instruction regardless of location.
- Aligned training strategies with business goals, supporting organizational growth and change efforts.
- Mentored junior trainers, providing guidance on best practices in instructional design and facilitation techniques.
- Created a global training calendar that coordinated the efforts of trainers across various regions, maximizing resource utilization and minimizing scheduling conflicts.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Developed an effective train-the-trainer program that empowered local subject matter experts to deliver courses in their regions.
After Hours QC and Ticketing Agent
CCRA Travel
01.2007 - 03.2012
Corporate Travel Consultant
Travel One/American Express Travel
07.1986 - 01.2007
Education
Travel School Certificate of Excellence - Travel (Sabre)
Midwest Travel Academy
Indianapolis, IN02.1984
Skills
- E-Learning Design/LMS
- Virtual, Technical and Soft-Skills Training
- Mentorship/Coaching and Development
- New Employee Training/Onboarding
- Educational material development
- Teamwork and Collaboration
- Problem-Solving
- Provide Support and Upskilling for Existing Agents
Timeline
Senior Corporate Trainer
FCM Travel Solutions
02.2023 - Current
Corporate Travel and Meeting Trainer
BCD Travel - Apple
04.2022 - 02.2023
Corporate Global Trainer
FROSCH Travel
03.2012 - 02.2022
After Hours QC and Ticketing Agent
CCRA Travel
01.2007 - 03.2012
Corporate Travel Consultant
Travel One/American Express Travel
07.1986 - 01.2007
Travel School Certificate of Excellence - Travel (Sabre)
Midwest Travel Academy
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