Stacey Winter
Elizabeth,PA
Summary
Enthusiastic assistant team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry.
Overview
34
34
years of professional experience
Work History
Assistant Team Leader
FCM Travel Solutions
P&G Team
05.2022 - Current
- Delegates daily tasks, addressed employee questions, and resolved scheduling issues.
- Created staff schedules, approved requested time off, and updated reports.
- Managed team workload to reach targets for specific tasks.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Corporate Travel Consultant
FCM Travel Solutions
Virgina Team
02.2018 - 05.2022
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained and updated corporate traveler profiles with current information.
Travel Consultant
Holiday Travel Agency
North Huntingdon , PA
10.2010 - 02.2018
- Completed accurate reservations for business travelers at point of sale.
- Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.
Leisure Travel Consultant
Century Travel
West Mifflin, PA
09.1990 - 10.2010
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Education
Travel & Hospitality Management
Sawyer School
Pittsburgh, PA08.1990
Skills
- Managing Travel Arrangement
- Excels at customer service
- Training
- Teamwork and Collaboration
- Overseeing Daily Activities
- Organization and Time Management
Timeline
Assistant Team Leader
FCM Travel Solutions
05.2022 - Current
Corporate Travel Consultant
FCM Travel Solutions
02.2018 - 05.2022
Travel Consultant
Holiday Travel Agency
10.2010 - 02.2018
Leisure Travel Consultant
Century Travel
09.1990 - 10.2010
Travel & Hospitality Management
Sawyer School
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