Gilberto Marcha
Chicago,IL
Overview
2
2
years of professional experience
Work History
Intern
40th Ward Office
01.2026 - Current
- Analyze problems and work with teams to develop solutions.
- Sort and organize files, spreadsheets, and reports.
- Participate in workshops and presentations related to projects to gain knowledge.
- Develop professional communication skills through interactions with staff, city officials, and constituents.
- Answer phone calls from constituents regarding local concerns and service requests, listening carefully to understand each issue.
Theater Crew Member
AMC Theatres
07.2024 - Current
- Provide assistance to guests with special needs and helped with seat accommodations.
- Maintain lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Welcome guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provide high-quality customer service in a fast-paced dine-in theater environment, ensuring guests had a positive and enjoyable experience.
- Take food and beverage orders accurately and delivered meals directly to guests during movie screenings.
- Work collaboratively with team members to manage peak hours, resolve customer concerns, and ensure smooth theater operations.
- Demonstrate strong time management and communication skills while balancing multiple responsibilities.
Education
High School Diploma -
Mather High School
Chicago, IL05-2026
Skills
- Guest Service & Hospitality
- Table Clearing & Resetting
- Attention to Detail
- Teamwork & Communication
- Time Management in Fast-Paced Environments
- Maintaining Cleanliness & Organization
- Supporting Servers & Kitchen Staff
- Professionalism & Work Ethic
- Ability to Follow Service Standards
- Handling High-Volume Service Periods
Timeline
Intern
40th Ward Office
01.2026 - Current
Theater Crew Member
AMC Theatres
07.2024 - Current
High School Diploma -
Mather High School