Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gilberto Marrero

Hartford,CT

Summary

Results-driven leader with strong background in team collaboration and strategic planning. Known for adaptability and reliability, ensuring high performance and meeting organizational goals. Skilled in leadership, communication, conflict resolution, and operational management. Focused on fostering inclusive and productive work environment.

Overview

15
15
years of professional experience

Work History

District Leader

PetSmart
05.2023 - Current
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Supervised various locations, enforcing high-quality standards of operation.

TAP Market Leader

PetSmart
05.2021 - 11.2021
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Gained knowledge of company policies, protocols and processes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Store Leader

PetSmart
11.2010 - 11.2021
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.

Education

Some College (No Degree) - Accounting And Business Management

Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR

Skills

  • Recruiting and Hiring
  • Sales Reporting
  • Employee Coaching and Motivation
  • Team Leadership
  • Workforce Development
  • Performance Oversight
  • Conflict Management
  • Strategic Planning
  • Attention to Detail
  • Team Growth

Timeline

District Leader

PetSmart
05.2023 - Current

TAP Market Leader

PetSmart
05.2021 - 11.2021

Store Leader

PetSmart
11.2010 - 11.2021

Some College (No Degree) - Accounting And Business Management

Sistema Universitario Ana G Mendez - Universidad Del Este

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