Gilberto Palacios
San Antonio,TX
Summary
Experienced professional with a Bachelor of Science in Human Resource Management and a diverse background in leadership, training, and claims management. Adept at fostering positive work environments, driving team performance, and ensuring compliance with industry regulations. Seeking to leverage gained HR expertise to contribute to organizational success in a human resources role.
Overview
6
6
years of professional experience
Work History
HR Assistant
Allcat Claims Service
10.2023 - Current
- Manage candidate communications and interview scheduling.
- Post job advertisements on multiple platforms.
- Conduct initial phone screenings to identify suitable candidates.
- Collaborate with hiring managers to understand position requirements.
Trainer
Allcat Claims Service, LLC
08.2022 - 10.2023
- Developed and delivered comprehensive training programs for new hires, focusing on customer service excellence, technical proficiency, and role-specific responsibilities
- Facilitated classroom instruction and hands-on training sessions, ensuring smooth onboarding process for all new employees
- Evaluated trainee performance, providing constructive feedback to improve skill development and operational readiness
- Involved in on-the-floor training and assessment of new auto adjusters including KPI's and performance evaluations
- Mentored new hires, resulting in stronger staff development and increased productivity
Auto Claims Adjuster
USAA
03.2019 - 08.2022
- Conducted thorough investigations of non-injury auto claims, determining liability and calculating appropriate payouts
- Collaborated with legal teams and external partners to resolve complex claims, ensuring fair and timely settlements
- Provided exceptional customer service, addressing inquiries and concerns with professionalism and empathy
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT09-2024
Skills
- HR policies compliance
- Recruitment management
- Training coordination
- Employee Relations
- Employee training
- Clerical support
- Employee engagement
- Job posting
Timeline
HR Assistant
Allcat Claims Service
10.2023 - Current
Trainer
Allcat Claims Service, LLC
08.2022 - 10.2023
Auto Claims Adjuster
USAA
03.2019 - 08.2022
Bachelor of Science - Human Resources Management
Western Governors University
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