Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Flores

Newark,Delaware

Summary

Versatile HR Assistant with a proven track record at Mother Earth, LLC, excelling in employee relations and HR policies compliance. Demonstrated expertise in benefits administration and recruitment management, enhancing workforce efficiency by over 30%. Skilled in Microsoft Office, with a knack for fostering positive employee experiences through effective communication and support.

Overview

16
16
years of professional experience

Work History

HR Assistant

Mother Earth, LLC
04.2013 - 01.2023
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Supported coordination of benefits open enrollment activities and process.
  • Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
  • Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
  • Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Office Assistant

Mother Earth, LLC
04.2013 - 01.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Machine Feeder

Valassis
04.2010 - 03.2013
  • Provided valuable input during project planning sessions, contributing expertise on machine capabilities and limitations in order to shape realistic timelines and expectations for deliverables.
  • Safeguarded equipment longevity by completing preventative maintenance tasks according to schedule.
  • Assisted in training new machine operators, sharing best practices, and fostering a culture of continuous improvement.
  • Maintained accurate records of daily production, including quality checks and equipment status updates.

Cashier

Nick and Joes
06.2011 - 03.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Quality Control Inspector

Valassis
04.2010 - 03.2011
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.

Kitchen Staff Member

Chatham Nursing Home
01.2010 - 10.2010
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Waitress Trainer

The Chicken House
07.2007 - 01.2009
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.

Education

Christiana High School
Newark, DE

Skills

  • Employee relations
  • File maintenance
  • Human resources records
  • Benefits administration
  • HR policies compliance
  • Payroll administration
  • Recruitment management
  • New employee onboarding
  • Exit interviews
  • Workforce planning
  • Open enrollment coordination
  • Training coordination
  • Meeting preparation
  • Employee training
  • Job description development
  • Employment law
  • Interview scheduling
  • HR data analysis
  • Benefits coordination
  • Compensation understanding
  • Job posting
  • Office administration
  • Maintaining files
  • Human resources administration
  • HR policies
  • Human resources support
  • Administrative support
  • Microsoft office and docusign
  • Scheduling
  • New hire orientation

Languages

Spanish
Native or Bilingual

Timeline

HR Assistant

Mother Earth, LLC
04.2013 - 01.2023

Office Assistant

Mother Earth, LLC
04.2013 - 01.2023

Cashier

Nick and Joes
06.2011 - 03.2012

Machine Feeder

Valassis
04.2010 - 03.2013

Quality Control Inspector

Valassis
04.2010 - 03.2011

Kitchen Staff Member

Chatham Nursing Home
01.2010 - 10.2010

Waitress Trainer

The Chicken House
07.2007 - 01.2009

Christiana High School

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Maria Flores