JEAN-LUC SERI ASSIA
Mount Holly,NC
Summary
Accomplished Bar Manager with a proven track record at Mother Earth Catering, enhancing team productivity and customer service rankings. Skilled in bilingual communication (French & English) and expert in cocktail creation. Demonstrated ability in inventory management and conflict resolution, ensuring operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Bar Manager
Mother Earth Catering (Coquette)
09.2023 - Current
- Enhanced team productivity through effective scheduling and task delegation.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Creating seasonal cocktails
- Liquor order every week
- Closing duties
Bartender
Southbound/ Backstage Lounge/ Music Yard
11.2022 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Nearly Ninth (Arlo Hotel) Gerber Group
11.2021 - 10.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
Education
Baccalauréat Technologique - Sciences et Technologies de l'Hôtellerie-Restauration
Lycée René Auffray
Clichy01.2016
Skills
- Microsoft Office (Excel, Outlook, Powerpoint, Word)
- Bilingual (French & English)
- Bartending
- Customer Service
- Conflict Resolution
- Operations
- Mixing and garnishing cocktails
- Creating cocktail recipes
- Inventory management
- Sales management
Accomplishments
- Reduced labor costs Number% by reworking schedules.
- Improved team productivity with morale-boosting incentives.
Languages
French
Native or Bilingual
Timeline
Bar Manager
Mother Earth Catering (Coquette)
09.2023 - Current
Bartender
Southbound/ Backstage Lounge/ Music Yard
11.2022 - 10.2023
Bartender
Nearly Ninth (Arlo Hotel) Gerber Group
11.2021 - 10.2022
Baccalauréat Technologique - Sciences et Technologies de l'Hôtellerie-Restauration
Lycée René Auffray
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