Rachel Patterson
Andover,ME
Summary
Highly organized HR and Workers’ Compensation professional with experience supporting leadership within a fast-paced industry across a workforce of 1,200. Adept at managing sensitive information, coordinating across departments, and balancing competing priorities with accuracy and discretion. Known for strong judgment, discretion, and the ability to manage multiple priorities in fast-paced environments. Proven ability to streamline processes, support cross-functional teams, and maintain high standards of communication, organization, and accountability. Ensures strict compliance with state and federal laws.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workers’ Compensation Manager & HR Generalist
Sunday River/Boyne Resorts
Newry, ME
10.2016 - Current
- Managed full life cycle of workers' compensation claims for a workforce of 1,200 employees in a high risk industry.
- Functioned as primary liaison among injured employees, managers, medical providers, insurance carriers, and legal representatives, promoting effective communication and resolution of claims.
- Maintained detailed case files and tracking systems, ensuring consistent adherence to deadlines, appointments, and reporting requirements.
- Collaborated with internal departments to support return-to-work programs and injury management strategies.
- Advised senior leadership and management team on risk, compliance, and employee-related matters.
- Manage highly confidential operational, employee and medical information with strict discretion and sound judgment.
- Oversee multiple concurrent priorities including claims management, reporting deadlines, onboarding, offboarding, training coordination, and leadership communication.
- Coordinate with department heads to ensure timely completion of documentation, compliance requirements, and operational initiatives.
- Support workplace culture, safety initiatives and communication rollouts across departments.
- Prepare reports, summaries, and documentation for leadership review and decision-making.
- Manage onboarding processes and employee transitions to create smooth and compliant workflows.
- Achieved recognition from insurance partner for excellence in injury management and process effectiveness.
Education
Human Resource Management -
University of Southern Maine
Portland, ME05-2022
Medical Office Administration -
Stone Academy
Waterbury, CT01-2005
High School Diploma -
Wolcott High School
Wolcott, CT01-1997
Skills
- Workers' Compensation Claims Management
- Regulatory Compliance
- Policy Development
- Employee Relations & Onboarding Support
- Problem Solving & Process Improvement
- Cross-Department Coordination
- UKG Payroll
- Microsoft Office (Excel, Outlook, PowerPoint, Word)
- Confidential Information Management
- Attention to detail
- Internal Communications
Certification
- OSHA Recordkeeping
- Mental Health First Aid USA
Accomplishments
Collaborated with Saco Bay Physical Therapy to design and implement job-specific stretching and strengthening programs across multiple departments, resulting in a reduction of the DART rate from 2.2 to 0.75.
Timeline
Workers’ Compensation Manager & HR Generalist
Sunday River/Boyne Resorts
10.2016 - Current
Human Resource Management -
University of Southern Maine
Medical Office Administration -
Stone Academy
High School Diploma -
Wolcott High School