Jillaine Williams
Argyle
Summary
Dynamic Workers' Compensation Manager with extensive experience at Amazon, specializing in ERISA compliance and litigation oversight. Achieved $7.6 million in savings through innovative claims management strategies. Proven ability to mentor teams and enhance operational efficiency, driving employee satisfaction and organizational alignment with leadership principles. Expert in technical writing and effective communication.
Overview
12
12
years of professional experience
Work History
Workers' Compensation Manager III
Amazon
10.2021 - 01.2026
- Managed a high-volume caseload of over 300 claims, including complex litigated cases, across multiple sites and jurisdictions. Applied deep expertise in Texas workers' compensation law and ERISA regulations to ensure consistent, compliant, and cost-effective outcomes.Led bi-weekly litigation strategy meetings with third-party administrators and external counsel, aligning on case posture, discovery timelines, and resolution strategies. Personally oversaw all aspects of discovery, including training modules, declarations, interrogatories, and witness preparation.
Directed the annual strategic review of the AmazonTXCare plan, collaborating with internal stakeholders, external attorneys, and TPAs to refine operational processes, mitigate risk, and enhance compliance.
Developed a proprietary tracking system for litigated claims and introduced a standardized 90-day work-back plan, improving litigation preparedness and reducing adverse outcomes across the Texas jurisdiction.
Acted as a subject matter expert and internal consultant, mentoring workers' compensation managers and senior leaders on Texas-specific claims strategy, litigation management, and regulatory interpretation.Partnered with regional and site leadership to embed Amazon's Leadership Principles into workers' compensation operations, driving cultural alignment and increasing employee satisfaction.
Designed and delivered onboarding programs for new team members, reducing ramp-up time by 40% and improving early-stage performance.
Regularly analyzed organizational metrics—including claim frequency, severity, and litigation rates—to identify root causes, uncover trends, and recommend targeted interventions to senior leadership.
Provided tactical and strategic guidance to cross-functional teams, shaping long-term solutions for injury prevention, return-to-work programs, and organizational capability.
Workers' Compensation Manager II
Amazon
11.2013 - 09.2021
- Spearheaded the design and implementation of the AmazonTXCare ERISA plan for on-the-job injuries in Texas—an innovative, self-funded alternative to traditional workers' compensation. This program launched in February 2019 and delivered $7.6 million in savings in its first year by reducing litigation exposure, streamlining claims handling, and improving return-to-work outcomes. Delivered training to internal teams and cross-functional partners on jurisdictional compliance, litigation strategy, and injury management best practices.Collaborated with safety teams to identify risk exposures and implement targeted training programs aimed at reducing workplace injuries and litigation.
Reviewed reserves, settlements, and claim payments for accuracy and cost efficiency, ensuring fiscal responsibility and alignment with strategic goals.
Recommended and implemented process improvements that enhanced program efficiency, reduced claim costs, and improved employee outcomes.
Built and sustained cross-functional partnerships to influence organizational strategy and drive adoption of scalable solutions aligned with Amazon's Leadership Principles.
If you'd like, I can now help you refine your resume summary to reflect this strategic leadership or tailor the rest of your resume for executive-level roles. Recommended and implemented process improvements that enhanced program efficiency, reduced claim costs, and improved employee outcomes.Built and sustained cross-functional partnerships to influence organizational strategy and drive adoption of scalable solutions aligned with Amazon's Leadership Principles.
Education
BBA - Corporate Finance
University of North Texas
Denton, TX05-1994
No Degree - Finance
Kilgore College
Kilgore, TX12-1991
Skills
- Experience with workers' compensation claims management
- Experience with ERISA guidelines
- Litigation oversight
- Claims management
- Automobile liability management
- Liability management
- Technical writing expertise
- Effective one-page summaries
Timeline
Workers' Compensation Manager III
Amazon
10.2021 - 01.2026
Workers' Compensation Manager II
Amazon
11.2013 - 09.2021
BBA - Corporate Finance
University of North Texas
No Degree - Finance
Kilgore College