Gilberto Rivera
Orlando,FL
Summary
Hardworking restaurant server(waiter), bartender, banquet captain with proven relationship-building and time management skills in fast-paced restaurant/ banquet events environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Looking to obtain an opportunity on your company I can contribute with my knowledge gained prior more than 20yrs on hospitality experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Waiter/ Bartender/Room Service Server
Shades Of Green Resort Military Only
Orlando, FL
11.2010 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Housekeeping Inspector/Call Center Dispatcher
Liki Tiki Village Resort
Winter Garden, FL
10.2006 - 10.2010
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
- Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
- Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
- Verified that all lost items were accounted for in accordance with established procedures.
- Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
- Performed periodic deep cleans throughout the facility as needed.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Compiled reports outlining inspection results for management review.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Followed up on corrective action plans implemented after previous inspections.
- Audited daily logs completed by each member of the housekeeping team.
- Demonstrated knowledge of emergency response procedures in case of accidents or injuries.
- Provided feedback on performance evaluations for members of the housekeeping team.
- Recognized outstanding customer service provided by members of the housekeeping team.
- Communicated with maintenance team on damages to repair.
Banquet Server/ Banquet Captain
El Conquistador Hotel
San Juan, Puerto Rico
07.2000 - 09.2006
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Ensured that all dishes were served at the correct temperature.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Followed proper sanitation guidelines when handling food items.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Ensured adherence to health codes and regulations during food preparation and service.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Monitored guest satisfaction levels throughout event duration.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Prepared weekly reports detailing event information such as number of guests served or revenue generated.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Analyzed past performance data in order to identify potential improvement opportunities.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Communicated with venue personnel to coordinate event logistics.
- Prepared and led food service training programs to teach staff various tasks.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Organized and laid out buffet equipment, food displays and other items.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Reviewed banquet event orders to determine room layouts and schedule staff.
Education
High School Diploma -
Thomas Armstrog Toro High School
Puerto Rico05-2000
Skills
- Food presentation
- Wine pairing
- Table Setting
- Order Taking
- Guest Relations Management
- Menu knowledge
- Food safety understanding
- Point of Sale (POS) system operations
- Order Management
- Customer Service
- High-volume dining
- Professional Appearance
- Fine Dining
- Team Collaboration
- Banquet Coordination
- Complaint resolution
- Food allergy awareness
- Sales Techniques
- Food inspection
Accomplishments
- Shades Of Green Resort Employee of the year 2023
- Shades Of Green Resort Employee of the year 2012
- Shades Of Green Resort Employee of the Month and Quarter (3 times)
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- SAFESERVE Food and Beverage Certifications Trainings
- SAFESERVE Alcohol certifications Trainings
- D.O.D. (Department of Defense) annual trainings and certifications according to Federal Employee, Florida state, Disney and Military Civilian standards for annual job performance reviews.
References
References available upon request.
Timeline
Restaurant Waiter/ Bartender/Room Service Server
Shades Of Green Resort Military Only
11.2010 - Current
Housekeeping Inspector/Call Center Dispatcher
Liki Tiki Village Resort
10.2006 - 10.2010
Banquet Server/ Banquet Captain
El Conquistador Hotel
07.2000 - 09.2006
High School Diploma -
Thomas Armstrog Toro High School