Gilberto Ulate
Rossville,GA
Summary
Proven leader in operational excellence, significantly enhanced customer satisfaction at Universal Bevel through strategic process improvements and team development. At Mariott Vacation Club, performed defensive driving and punctuality, optimizing transportation schedules. Skilled in customer service and teamwork, striving to consistently meet expectations by leveraging both hard and soft skills.
Overview
31
31
years of professional experience
Work History
Transportation Driver
Mariott Vacation Club
03.2007 - 09.2019
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Experience with dispatch, communicating with drivers and personnel to coordinate timely delivery of hotel guests.
General Manager of Operations
Universal Bevel
01.2001 - 09.2007
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Bag Master/Bellman
Mariott World Center
01.1989 - 01.2001
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.1988
Skills
Defensive Driving
Punctuality
Transportation Regulations
Customer Service
Guest Relations
Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Transportation Driver
Mariott Vacation Club
03.2007 - 09.2019
General Manager of Operations
Universal Bevel
01.2001 - 09.2007
Bag Master/Bellman
Mariott World Center
01.1989 - 01.2001
High School Diploma -
Gateway High School
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