Ruby M Cisneros
Fresno,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Transportation Driver
The Vineyards California
Fresno, CA
04.2024 - Current
- Transport residents with mobility challenges to daily appointments, ensuring timely access to necessary healthcare;
- Schedule medical, dental, and eye appointments to meet residents' health needs;
- Fax over referrals for new patients;
- Communicate daily with residents, families, and nurses to confirm appointments, fostering collaboration and ensuring care continuity;
- Assist residents while they load and unload the vehicles;
- Use of outlook calendar for scheduled appointments
- Ensured compliance with safety regulations and maintained vehicle cleanliness and functionality.
- Planned and optimized daily routes to enhance on-time delivery performance.
Bus Driver
First Student
Fresno, CA
06.2023 - 04.2024
- Conducted daily bus inspections per CHP guidelines.
- Operated school buses, ensuring safe transport of students to and from designated locations.
- Conducted pre-trip inspections, identifying mechanical issues and maintaining bus safety standards.
- Communicated effectively with students, parents, and school staff regarding transportation schedules and concerns.
- Daily usage of IPad for route direction
Customer Service/Sales
Whipple Industries
Fresno, CA
02.2020 - 06.2023
- Sold automotive parts to new and existing customers while providing assistance with product inquiries and automotive issues;
- Answered incoming calls and facilitated sales orders and payment collection;
- Managed billing processes to ensure account accuracy;
- Maintained apparel inventory and handled email correspondence with customers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
AA Liberal Arts Program -
Fresno City College
01.2022
Professional Medical Assistant - undefined
Institute of Technology
01.2008
Health Insurance Specialist - undefined
Institute of Technology
01.2002
Diploma - undefined
Selma High School
01.2000
Skills
- Transportation Driver
- CDL license
- Defensive driving
- Commercial Driver License license
- Scheduling
- Referrals
- Document management
- Office administration
- Accounts payable management
- Accounts receivable management
- Transporting Special Needs
- Customer Outreach
- Microsoft Office
- Elderly assistance
- Cash handling
- Document faxing
- Service Coordination
- Patient referrals
- Route management
- Defensive driving techniques
- Assisting Passengers techniques
Timeline
Transportation Driver
The Vineyards California
04.2024 - Current
Bus Driver
First Student
06.2023 - 04.2024
Customer Service/Sales
Whipple Industries
02.2020 - 06.2023
Diploma - undefined
Selma High School
Health Insurance Specialist - undefined
Institute of Technology
Professional Medical Assistant - undefined
Institute of Technology
AA Liberal Arts Program -
Fresno City College