Kimberly Brand
Newnan,GA
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.
Overview
27
27
years of professional experience
Work History
Transportation Driver
Motion Picture Industry
2016.06 - 2023.06
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
- Delivered passengers to destinations safely and on time.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Responded with ease to sudden changes in routes and schedules.
- Adhered to tight schedule and met departure and arrival deadlines.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Remained calm and poised in emergent situations.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Communicated with passengers regarding estimated time of arrival.
- Developed deep knowledge of local routes and area destinations.
- Drove VIPs to corporate events and meetings.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
Freight Team Associate
YRC Freight
1998.07 - 2016.04
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
- Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Scanned items on arrival and departure to create accurate tracking records.
- Documented freight movement to prevent lost or misplaced items.
- Inspected freight for any damage or faults prior to loading.
- Maintained inventory records for accurate tracking of goods and to minimize loss.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Sorted and organized packages to make deliveries to correct address.
- Attached labels to finalized products before shipment.
- Lifted and moved items weighing up to 100 pounds.
- Operated pallet jacks and forklifts to move freight and load trucks.
Dispatcher
Volume Transportation
1996.01 - 1998.06
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 plus fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist 30 hourly callers based on locations, needs and worker availability.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
High School Diploma -
Eagles Landing High School
Stockbridge, GA06.1994
Skills
- Verbal and Written Communication
- Schedule Management
- Mileage Tracking
- Route Logs
- Passenger Interaction
- Safety Protocols
- Driving and Transportation
- Passenger Vans
- Customer Rapport
- Time Management
- Customer Service
- Safe Driving Techniques
- Federal Regulations
- Loading and Unloading Inventory
- Vehicle Inspection
- Shipping and Packaging
- GPS and Route Planning
- Route Management
- City and Non-City Driving
- Mileage and Service Logs
- CDL License
- DOT Rules
- Two-Way Radio Operation
- Drivers Daily Log (DLL)
- DOT Requirements
- Accident Reporting
- Loading and Unloading
- Service Dispatching
- Assisting Drivers
- Driver Routing
- Driver Relations
- Communications Strategies
- Transportation Logs
- DOT Inspections
- Pre- and Post-Trip Inspections
- Ability to Lift 50 Pounds
- Follow Routes
- Passenger Support
- Valid Class B Driver's License
Timeline
Transportation Driver
Motion Picture Industry
2016.06 - 2023.06
Freight Team Associate
YRC Freight
1998.07 - 2016.04
Dispatcher
Volume Transportation
1996.01 - 1998.06
High School Diploma -
Eagles Landing High School
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