Gilberto M. Resendez
Seffner,FL
Summary
Experienced professional with several years in criminal justice and law enforcement. Safety-oriented, fair and professional when dealing with unruly offenders and problem situations. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Correctional Probation Senior Officer
Florida Department Of Corrections
Tampa, Florida
09.2023 - Current
- Provided guidance, mentoring and support to probationers in order to help them make positive changes in their lives.
- Assisted in the development of individualized treatment plans for probationers that included community service, job search assistance and counseling.
- Monitored probationer's progress through regular case reviews, interviews and drug testing.
Child Welfare Case Manager
One Hope United
Tampa, FL
03.2023 - 09.2023
- Conducted visitations every 30 days to assess well-being and environmental conditions for each child.
- Met with children to ensure comprehensive happiness and success of placements.
- Developed system of organization to keep detailed client and case contact and activity records.
General Manager/OTM
Zaxbys/Swamp Dawg LLC
Lutz, FL
09.2021 - 02.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Taught alertness and security tactics to reduce theft and losses.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Certified Correctional Officer
Hardee Correctional Institution- FDC
Bowling Green, FL
02.2021 - 09.2021
- Detected potential threats and quickly defused conflicts.
- Conducted internal security checks to ascertain inmate safety.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Maintained daily logs of shift activity.
General Manager/Organizational Training Manager
Zaxbys
Gibsonton, FL
02.2010 - 02.2021
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Education
Bachelor of Science - Criminology
Florida State University
2014
Skills
- Inventory control
- Schedule management
- Top talent recruiting, hiring and retention
- Staff training and development
- Budgeting and cost control strategies
- Advertising and marketing
- Profit and loss accountability
- Conflict resolution
- Case management
- Bilingual - English/Spanish
- De-escalation techniques
- First aid and CPR
- Motivational interviewing
- Investigations
Affiliations
- FL DOC S.O.T.E.C. Search Team, Spanish National Honors Society, Bright Futures Scholarship, St. Clement Catholic Church Scholarship, German School of Tallahassee Scholarship, Lambda Alpha Epsilon C.J. Business Fraternity, ServSafe Certified, Zaxby’s U GM Certified, Zaxby’s U OTM Certified, Zaxby’s GM Panel 2019
Timeline
Correctional Probation Senior Officer
Florida Department Of Corrections
09.2023 - Current
Child Welfare Case Manager
One Hope United
03.2023 - 09.2023
General Manager/OTM
Zaxbys/Swamp Dawg LLC
09.2021 - 02.2023
Certified Correctional Officer
Hardee Correctional Institution- FDC
02.2021 - 09.2021
General Manager/Organizational Training Manager
Zaxbys
02.2010 - 02.2021
Bachelor of Science - Criminology
Florida State University
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