Ruby Lee Balli
Brownsville,TX
Summary
Customer-focused, customer service and sales representative expert with a passion for building relationships. Exceptional ability to communicate effectively with customers/ address their concerns and ability to increase revenue on any account touched. Ability to think quickly in high pressure situations, adapt at using Crm software and other tools to manage customer interactions. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Retention Specialist
RUI
05.2024 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Customer Service Representative
Maximus
11.2023 - Current
- Manages large volumes of inbound and outbound calls in a timely manner
- Approve or deny applications to pay for E-rate program
- Review guidelines and procedures to determine findings
- Document findings as necessary
- Outbound calling in case more information is needed to process application for applicant.
Customer Service Representative
Senture
01.2022 - 11.2023
- Assist caller with filling out online application and submitting it electronically to plan provider for processing
- Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
- Manages all aspects of initial intake via high volume inbound phone calls.
Account Manager/Sales Representative
Spectrum
11.2018 - 08.2021
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Reach out to customer leads through cold calling
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Resolved customer issues
- Managed Customer accounts.
Account Manager/Sales Representative
Teleperformance
11.2016 - 10.2018
- Provide excellent customer services and ensure customer satisfaction
- Build positive working relationships with customers for repeat businesses
- Explain customers about new products and benefits
- Make sales calls to existing and new customers for business growth
- Perform customer negotiations and reach a fair conclusion from both business and customer.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2018
Skills
- Persuasion techniques
- Upselling and cross selling
- Fluent bilingualism
- Product knowledge
- Teamwork and collaboration
- Computer skills
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Retention Specialist
RUI
05.2024 - Current
Customer Service Representative
Maximus
11.2023 - Current
Customer Service Representative
Senture
01.2022 - 11.2023
Account Manager/Sales Representative
Spectrum
11.2018 - 08.2021
Account Manager/Sales Representative
Teleperformance
11.2016 - 10.2018
High School Diploma -
Penn Foster Career School
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