Gill Ross
Scottsdale,USA
Summary
Detail-oriented professional with a strong track record in compliance-driven environments, excelling in documentation accuracy and workflow optimization. Proven ability to coordinate cross-functional communication and support operational clarity, ensuring efficiency in administrative processes relevant to construction administration.
Overview
8
8
years of professional experience
Work History
Patient Administrator
Halo Precision Diagnostics
Scottsdale, USA
01.2026 - Current
- Coordinated scheduling and follow-ups to support case progression across clinical teams.
- Maintained detailed records and ensured timely completion of all documentation.
- Processed Monthly invoices and billing for the company.
- Managed multi-step workflows to ensure documentation accuracy and compliance.
- Facilitated cross-team communication to improve operational clarity.
Patient Service Specialist
SimonMed Imaging
Scottsdale, USA
04.2025 - 12.2025
- Coordinated registration, check-in, check-out, and insurance verification to ensure smooth patient flow.
- Scheduled appointments efficiently using electronic medical record systems.
- Processed Monthly invoices and billing for the company.
- Collected patient information and insurance details accurately for processing.
- Upheld confidentiality and followed documentation protocols to protect patient information.
Medical Receptionist
Noah Simons MD
San Francisco, USA
03.2024 - 05.2025
- Scheduled patient appointments and managed calendar for Dr. Simons.
- Processed monthly billing and invoices for the practice.
- Coordinated scheduling, referrals, prescriptions, and clinic workflow to ensure seamless patient care.
- Welcomed patients at the front desk to create a friendly atmosphere. and ensured a positive first impression.
- Gathered essential patient information during check-in to streamline the process. and verified insurance coverage efficiently.
- Prepared exam rooms, labeled specimens for testing, and communicated lab results to patients and providers.
Senior Legal Case Manager
Thomas Bradley & Co.
02.2023 - 02.2024
- Managed case files and maintained accurate documentation for legal proceedings.
- Managed timelines, revisions, and secure handling of sensitive legal records to ensure compliance.
- Processed monthly client invoices and billing for the firm.
- Prepared legal documents and ensured compliance with court requirements.
- Coordinated communication between clients, attorneys, and external parties effectively.
- Coordinated documentation workflows and maintained organized filing systems to support case management.
Legal Administrator
Moore Macdonald Solicitors
08.2022 - 02.2023
- Processed monthly client invoices and billing for the firm.
- Assisted solicitors in preparing case materials and court submissions.
- Drafted legal documents and organized case files to support case management.
- Organized legal documents and files for efficient retrieval and review.
- Managed client correspondence and maintained communication with external parties.
- Assisted in managing conveyancing processes in the office. and office scheduling.
Financial Support Manager
HSBC Commercial Financial Support
02.2022 - 07.2022
- Coordinated support operations for commercial financial services team.
- Managed client inquiries and resolved issues promptly and efficiently.
- Streamlined communication between departments to enhance service delivery.
- Supported business clients by ensuring compliance with documentation standards.
Mortgage Underwriter
Underwriting Services
11.2021 - 02.2022
- Reviewed mortgage applications to assess borrower eligibility and risk factors.
- Analyzed financial documents for accuracy and completeness during underwriting process.
- Evaluated mortgage applications to confirm compliance with lending standards and maintained precise documentation.
- Communicated with loan officers to gather additional information for underwriting decisions.
Financial Support Representative
HSBC
12.2020 - 11.2021
- Assisted customers with inquiries regarding account services and banking products.
- Resolved customer complaints by investigating issues and providing effective solutions.
- Educated clients on digital banking tools and resources for improved accessibility.
- Provided customer support and organized workflow systems to enhance service delivery.
Customer Support Representative
HSBC Apprenticeship Programme
Glasgow, Scotland
08.2018 - 12.2020
- Provided exceptional customer service and support to all customers and
new apprentices by arranging and organizing presentations around our
digital focus and understanding our complaints process. - Proactively promoted HSBC digital channels.
- Taking a digital first approach and supporting our customers to be
digitally active. - Supported Team Manger with a range of duties, such as scheduling
monthly coaching slots and 121's to ensure her schedule runs smoothly. - Organized and co-ordinated monthly activities and events and raised
over £4000 for charities. - Grew and developed relationships with key stakeholders, customers,
local resource and micro-com.
Education
High School Diploma -
Larkhall Academy
Scotland, UK01-2016
Skills
- Document Control
- Flow management
- Record keeping
- Information accuracy
- Legal and Privacy compliance
- Scheduling and calendar management
- Cross-functional team support
Timeline
Patient Administrator
Halo Precision Diagnostics
01.2026 - Current
Patient Service Specialist
SimonMed Imaging
04.2025 - 12.2025
Medical Receptionist
Noah Simons MD
03.2024 - 05.2025
Senior Legal Case Manager
Thomas Bradley & Co.
02.2023 - 02.2024
Legal Administrator
Moore Macdonald Solicitors
08.2022 - 02.2023
Financial Support Manager
HSBC Commercial Financial Support
02.2022 - 07.2022
Mortgage Underwriter
Underwriting Services
11.2021 - 02.2022
Financial Support Representative
HSBC
12.2020 - 11.2021
Customer Support Representative
HSBC Apprenticeship Programme
08.2018 - 12.2020
High School Diploma -
Larkhall Academy