Anna Zadorozhna
Aurora,CO
Summary
Proven Administrator at BMH Corp Health Center, adept in office management and customer service, significantly enhanced patient satisfaction and clinic efficiency. Excelled in recordkeeping and empathetic patient coordination, surpassing performance metrics. Skilled in document management and fostering teamwork, consistently ensuring high-quality patient care and operational excellence.
Overview
1
1
year of professional experience
Work History
Administrator - Patient Care Coordinator
BMH Corp Health Center
7950 E Mississippi Ave Unit C
11.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Master Of Public Administration - Public Administration
Simon Kuznets Kharkiv National University of Econo
Ukraine, Kharkiv06.2018
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Office Management
- Document Management
- Schedule Coordination
- Scheduling
- Document Control
- Mail handling
- Data Analysis
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Administrator - Patient Care Coordinator
BMH Corp Health Center
11.2023 - Current
Master Of Public Administration - Public Administration
Simon Kuznets Kharkiv National University of Econo