JIANNA FAYE B. MORENO
Denton,TX
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Administrator/Care Coordinator
Texas Partners Center LLC/Texas Surgical Hospital
06.2022 - Current
- Schedule/Re-schedule/Cancel patient appointment
- Confirm patients' appointment
- Set up and prepare patients charts as needed for the procedure
- Receives and answers patient inquiries in a professional and courteous manner
- Relay patients concern to the right personnel or department both written and oral
- Clarifies and verifies patient insurance
- Maintain workplace clean and free of clutter
Medical Assistant
Health Services of North Texas
08.2020 - 05.2022
- Worked under the supervision of an LVN and a Nurse Practitioner
- Interview or document patients' history
- Set up and prepare room as needed for the procedure
- Assist Provider during a procedure
- Collect sample specimen for testing
- Family and OB/GYN clinic
Night Shift Patient Care Technician
Wise Health System
10.2017 - 08.2020
- Provides compassionate care to patients with high acuity issues ranging from Cardiovascular, Renal/Dialysis, Gastrointestinal, Neurological, Musculoskeletal, Bariatric, Post-Operative, CCU/ICU transfers and other acutely ill patient populations
- Able to determine if Rapid Response Team is needed, and be a beneficial component to the team
- Actively seeking out additional learning opportunities including, but not limited to floor experiences, hospital classes, continuing education credits, seminars, etc.
- Promotes positive working relationships and teamwork with coworkers and other departments
- Trains and educates both new staff nurses and nursing students
- Provides nursing care to admitted patients in accordance to the health care organization’s policies, procedures and protocol
- 58 bed Med/Surg department in a teaching hospital
ER Admission/Patient Care Technician
Central Hospital of Bowie
07.2017 - 10.2017
- Manages patient pre-admission process that includes interviewing patients, that comes in thru private or EMS
- Screen and validate patient’s medical insurance and payment information and verify third-party approvals if necessary
- Maintains a safe hospital facility through adherence to our stated professional standards and policies as well as local, state and federal law
- Monitoring patients' health. Checking and measuring patient blood sugar and vital signs.
- Reports any changes in patient’s condition to the nurse or health care provider.
- Keeps and maintains patient’s room equipped clean and free of clutter
Resident Aide
Governor’s Ridge
06.2015 - 06.2017
- Aided geriatric residents in performing ADL’s, ambulation, passing maintenance meds
- 60 bed assisted living and retirement community
Education
Bachelor of Science - Nursing
St. Mary’s College of Quezon City
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
Certification
BLS (Expires: 2026)
Timeline
Patient Access Administrator/Care Coordinator
Texas Partners Center LLC/Texas Surgical Hospital
06.2022 - Current
Medical Assistant
Health Services of North Texas
08.2020 - 05.2022
Night Shift Patient Care Technician
Wise Health System
10.2017 - 08.2020
ER Admission/Patient Care Technician
Central Hospital of Bowie
07.2017 - 10.2017
Resident Aide
Governor’s Ridge
06.2015 - 06.2017
Bachelor of Science - Nursing
St. Mary’s College of Quezon City
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