CLEMENTIA Pundrothu
Pepperell,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/ Benefit Access
Freedom Fertility Pharmacy
04.2022 - 12.2022
- Submitting refills and orders for new patients
- Review pharmacy and medical benefits, processing orders, copay, checking pt MOOP and Ded, ESD for new insurance
Realtor
JP and Associates REALTORS
07.2019 - 04.2020
- Assisting clients with buying and selling real estate, making calls to get update on leads, using CRM daily and updating and follow through
Realtor
Better Homes and Gardens Real Estate
05.2019 - 07.2019
- Assisting clients with all their real estate needs
Realtor
eXp Realty
09.2018 - 05.2019
- Assisting clients with all real estate needs, Making calls, using and updating status on CRM
Realtor
EXp Realty- Jessica Hargis Group
09.2018 - 11.2018
- Assisting clients with all their real estate needs
Certified Pharmacy Technician
Emerson Hospital
01.2023 - Current
- Loading medications in the Omnicell, working with KITCHEK for labeling medications for Anesthesia trays, pulling medications, walking orders to the patient floors, MEDITECH, MILT, label maker, microsoft Excel, lead the anesthesia roll out project since March 2023, have trained all others on team on the project, charge billing from anesthesia medications and oncology medications, completed IV training
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
Realtor
Keller Williams Realty
01.2016 - 09.2018
- Assisting people with buying and selling houses
Customer Service Representative
Texas Department of Public Safety DLD
01.2016 - 08.2018
- Assisting customers with getting a DL or ID data entry cash handling banking duties at opening and closing of day completing MAB road tests administering driving tests listening to all the details to get the correct outcome for the customer
Prior Authorization Representative
cvs/Caremark
09.2014 - 12.2015
- Receive inbound calls from medical doctors office to do prior authorizations for medication, make outbound call to medical doctors office to complete a prior authorization, taking appeal calls to get medication denial decisions overturned
Senior Certified Pharmacy Technician
Walgreens
09.2003 - 02.2015
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Check completed work for spelling, grammar, punctuation, and format
- Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Advocated for patients' compliance with medication guidelines.
- Supervised 8 to 10 pharmacy technicians and coordinated day-to-day assignments.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Associate in general education - General Education
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06.1995
Skills
- Medical Data Collection
- Patient Flow Management
- Patient Relations
- Office Administration
- Insurance Practices
- Filing and Recordkeeping
- HIPAA Compliance
- Inventory Management
- Claims Processing
- Insurance Verification
- Medical Terminology
- Patient Care
- Regulatory Compliance
- Critical Thinking Skills
- Quality Assurance
- Organizational Skills
- Goal Setting
- Multitasking Ability
- Customer Service
- Strategic Planning
- Relationship Building
- Documentation
- Attention to Detail
- Scheduling
- Verbal and Written Communication
- Patient Outreach and Follow-Up
- Creative Problem-Solving
Certification
- Real Estate License, 10/01/16, 10/01/21, Texas
- Certified Pharmacy Technician (CPhT), 11/01/03, 12/01/23, #270101031142061
- Driver's License
- Pharmacy Technician License, 11/01/22, 09/01/25, Massachusetts, #PT29509
Additional Information
Understanding privacy rules and regulations associated with patient records
Contact
Prepare and process medical insurance claim forms and records., Picking the correct form, patience, compassion, working in a stressful job and keeping calm and relaxed, Work with people safe, as400, cas, answering phones, Senior pharmacy technician, Walgreens, Rowlett, TX, 09/01/03, 02/01/15, Greet customers and ascertain what each customer wants or needs., Compute sales prices, total purchases and receive and process cash or credit payment., Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices., Place special orders or call other stores to find desired items., Inventory stock and requisition new stock., Check completed work for spelling, grammar, punctuation, and format., Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes., Gather, register, and arrange the material to be typed, following instructions., Provide assistance for customers with special billing requests., Promote company products, services, and savings plans when appropriate., Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls., Receive written prescription or refill requests and verify that information is complete and accurate., Establish or maintain patient profiles, including lists of medications taken by individual patients., Maintain proper storage and security conditions for drugs., Answer telephones, responding to questions or requests., Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels., Mix pharmaceutical preparations, according to written prescriptions., Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods., Price and file prescriptions that have been filled., Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information., Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages., Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer., Emerson Hospital, Concord, MA, 01/01/23, Present, Loading medications in the Omnicell, working with KITCHEK for labeling medications for Anesthesia trays, pulling medications, walking orders to the patient floors, MEDITECH, MILT, label maker, microsoft Excel, lead the anesthesia roll out project since March 2023, have trained all others on team on the project, charge billing from anesthesia medications and oncology medications, completed IV training., Schedule anywhere, Maintained patient confidentiality when handling records and sensitive data., Verified dosages and measured medications for prescriptions., Complied with state regulations to maintain safe, clean pharmacy., Accurately entered patient information into pharmacy software systems., Managed incoming calls from physicians' offices related to prescription refills and new orders., Inspected pharmacy equipment and notified management of repair needs., Reported prescription errors to pharmacist on duty., Performed quality assurance testing on compounded sterile products prior to release for dispensing., Monitored inventory levels and maintained shelves, stocking with adequate supplies., Compounded sterile products according to USP 797 standards under the supervision of a pharmacist., Developed strategies to improve efficiency of workflows within the department., Freedom Fertility Pharmacy, Byfield, MA, Patient Care Coordinator/ Benefit Access, JP and Associates REALTORS, Richardson, TX, Realtor, Better Homes and Gardens Real Estate, Fort Worth, TX, Realtor, eXp Realty, Rockwall, TX, Realtor, eXp Realty, Concord, MA, Realtor, Keller Williams Realty, Rockwall, TX, Realtor, Texas Department of Public Safety DLD, Garland, TX, Customer Service Representative, cvs/Caremark, Richardson, TX, Prior Authorization Representative, Walgreens, Rowlett, TX, 01/01/16, 09/01/18, Assisting people with buying and selling houses., Walgreens, Rowlett, TX, 01/01/16, 08/01/18, Assisting customers with getting a DL or ID data entry cash handling banking duties at opening and closing of day completing MAB road tests administering driving tests listening to all the details to get the correct outcome for the customer., cvs/Caremark, Richardson, TX, 09/01/14, 12/01/15, Receive inbound calls from medical doctors office to do prior authorizations for medication, make outbound call to medical doctors office to complete a prior authorization, taking appeal calls to get medication denial decisions overturned, Accomplishments completing prior authorization, getting medication for patients that are needing them., Walgreens, Rowlett, TX, 09/01/03, 02/01/15, Assisted with the Training of new technicians, Demonstrated ability to provide excellent customer service and communication skills with patients and healthcare professionals., Checked incoming shipments against purchase orders to ensure accuracy of received items., Performed medication reconciliation, reviewing patient profiles for drug interactions or allergies., Maintained knowledge of current laws governing the practice of pharmacy technicians in the state., Provided support to pharmacists in answering inquiries from patients regarding their medications and health-related issues., Proficient in using pharmacy computer systems for order entry, inventory management and other related tasks., Compiled reports detailing daily activities such as controlled substance counts, medication returns, expired drugs removed from stock., Worked collaboratively with other staff members to meet deadlines while providing quality care to patients., Conducted monthly audits of all narcotic logs to ensure proper documentation was maintained., Trained new personnel on proper techniques for receiving, stocking, retrieving and dispensing pharmaceuticals., Keller Williams Realty, Rockwall, TX, 01/01/16, 09/01/18, Assisting people with buying and selling houses., Keller Williams Realty, Rockwall, TX, 01/01/16, 08/01/18, Assisting customers with getting a DL or ID data entry cash handling banking duties at opening and closing of day completing MAB road tests administering driving tests listening to all the details to get the correct outcome for the customer.
Timeline
Certified Pharmacy Technician
Emerson Hospital
01.2023 - Current
Patient Care Coordinator/ Benefit Access
Freedom Fertility Pharmacy
04.2022 - 12.2022
Realtor
JP and Associates REALTORS
07.2019 - 04.2020
Realtor
Better Homes and Gardens Real Estate
05.2019 - 07.2019
Realtor
eXp Realty
09.2018 - 05.2019
Realtor
EXp Realty- Jessica Hargis Group
09.2018 - 11.2018
Realtor
Keller Williams Realty
01.2016 - 09.2018
Customer Service Representative
Texas Department of Public Safety DLD
01.2016 - 08.2018
Prior Authorization Representative
cvs/Caremark
09.2014 - 12.2015
Senior Certified Pharmacy Technician
Walgreens
09.2003 - 02.2015
Associate in general education - General Education
Cuesta College
High School Diploma -
Arroyo Grande High School
- Real Estate License, 10/01/16, 10/01/21, Texas
- Certified Pharmacy Technician (CPhT), 11/01/03, 12/01/23, #270101031142061
- Driver's License
- Pharmacy Technician License, 11/01/22, 09/01/25, Massachusetts, #PT29509
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