Gillary X. Phillips
Allentown,PA
Summary
Experienced clerk and claims analyst with over five years of experience in customer support, data entry, escalations, and resolutions. Known for being a capable and patient employee. Bilingual and detail-oriented team player with strong organizational skills. Excited to bring proven technical skills and customer passion to the team.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
Allied Personnel Services (Lutron)
Allentown, PA
01.2024 - Current
- Maintains and processes shipments for the department in accordance with Company policies and procedures.
- Compiling and organizing receiving reports, verifying merchandise counts accuracy, and providing customer with updates by scanning tracking number into system.
- Maintains safety of facility by following all safety standards, procedures, and guidelines.
- Trains and supervises new incoming personnel.
- Picking, packing and builds company products following customer’s work orders.
Claims Analyst
TTEC Holdings
Remote
03.2023 - Current
- Complied with established internal procedures by examining calls, scripts, processes and documentation.
- Planned and executed audit phases and data input into Sharepoint software for analysis.
- Gathered and analyzed financial data to determine missing transactions.
- Produced and reviewed audit reports for submission to QA department and federal agents.
- Audited calls performed by customer service agents to make sure processing was conducted efficiently and filed supplemental claims when errors were found.
Family Leave
Home
Gladwin, MI
01.2021 - 01.2023
- Improved education 100% and obtained Bachelor's degree in Management.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
Vehicle Registration Clerk
US Army, DES
Ansbach, Germany
07.2019 - 12.2020
- Managed inbound calls and email inquiries from customers to assist with registration intake, information updates, troubleshooting, and escalations to senior management.
- Maintained average of 98% CSAT (customer satisfaction) goal each quarter for department and maintained 98% customer satisfaction survey.
- Provided 20 to 35 vehicle registrations daily and German license plates to all civilian and military personnel.
- Performed monthly inventory of license plates and decals, to ensure correct accountability.
- Research system issues from daily reports
- Conducted newcomers conference extensive training teaching vehicle registration process.
Homemaker
Home
Fort Polk, LA
07.2014 - 07.2019
- Improved education by completing 2-year certification in healthcare.
- Formulated budget, paid bills, and identified cost-saving opportunities for household of 2 adults and 2 kids.
- Participated in local community events, including volunteer projects involving other local homemakers.
Military Police
US Army
Fort Polk, LA
03.2013 - 06.2014
- Enforced military laws and regulations, directives, and procedural guidelines,
- Controlled traffic by issuing DA 1408's
- Maintained weapons qualification
- Collected witness, victim, and suspect interviews while preparing various legal forms,
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
Administrative Assistant
Leaseway of PR
Catano, PR
12.2011 - 03.2013
- Assists 8 to 10 customers daily providing professional support for phone inquiries and in-person customers.
- Review claim history ensuring accuracy of billing and member responsibility.
- Performed daily inventory of car fleet of 200 plus vehicles owned by company.
- Provided reports via Excel spreadsheets for accuracy of fleet inventory.
- Trained and assisted new hires to promote new set of skills.
Service Advisor
Albereic MITS/CHRYSLER
05.2009 - 11.2011
- Received 15 to 20 units and prepared estimates for customers.
- Ensures privately owned vehicles are safe while in company possession
- Performed orders when estimates are approved and sent vehicles for repair
- Examined vehicle for damage upon receiving and collecting customer's signature for agreement
- Reviewed proper maintenance for vehicles and suggests appropriate maintenance and repair.
Education
Bachelor of Science - Management
University of Phoenix
Arizona2023
Associate of Science - Healthcare Administration
Martinsburg College
West Virginia2020
Skills
- Multitasking Skills
- Strong Analytical Skills
- Excellent Customer Service Skills
- Data Entry
- Problem-Solving
- Good Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Allied Personnel Services (Lutron)
01.2024 - Current
Claims Analyst
TTEC Holdings
03.2023 - Current
Family Leave
Home
01.2021 - 01.2023
Vehicle Registration Clerk
US Army, DES
07.2019 - 12.2020
Homemaker
Home
07.2014 - 07.2019
Military Police
US Army
03.2013 - 06.2014
Administrative Assistant
Leaseway of PR
12.2011 - 03.2013
Service Advisor
Albereic MITS/CHRYSLER
05.2009 - 11.2011
Bachelor of Science - Management
University of Phoenix
Associate of Science - Healthcare Administration
Martinsburg College