Gillian Byrne
Greeley,CO
Summary
I am writing to express my interest in the Operations Manager position at Amazon. I am skilled in employee scheduling and adaptive decision-making. Successfully implemented process improvements that increased operational efficiency and facilitated open communication between drivers and management to resolve issues promptly.
Hailing from Ireland originally, I was raised hearing phrases like 'Never ask a person to do a job you're not willing to do yourself', 'No good comes from dishonest money', 'Always work harder than the person next to you'. These are the things I base my management style on. I do try not to be long winded so all I will leave you with is that I will be 100% committed to the success of any task given. I will be tireless in making sure that your operation is at all times run with integrity and safety and I will always be adaptive to the continuous changes in the transportation industry.
Overview
8
8
years of professional experience
Work History
Driver Supervisor
United Parcel Service, UPS
Greeley, Colorado
11.2017 - Current
- Supervised daily operations of delivery routes and driver performance.
- Coordinated training programs for new drivers on safety practices.
- Monitored compliance with transportation regulations and company policies.
- Facilitated communication between drivers and management for issue resolution.
- Evaluated driver performance using established metrics and feedback systems.
- Implemented process improvements to enhance delivery efficiency and safety.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Tracked driver behavior, timekeeping and attendance.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Assisted with recruiting qualified drivers to fill open positions within the company.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
- Performed administrative tasks such as payroll processing and record keeping for driver information.
- Analyzed data from GPS tracking devices to monitor driver performance.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
Skills
- Driver training
- Safety compliance
- Incident investigation
- Employee scheduling
- Adaptive decision making
- Transportation industry trends
- Safety regulation compliance
Timeline
Driver Supervisor
United Parcel Service, UPS
11.2017 - Current