Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gillian Douglas

Hurricane,WV

Summary

Legal Operations professional with over a decade of extensive experience at renowned tech firms such as Reddit, Inc., Atlassian Corporation PLC, and Lyft, Inc. Possesses deep expertise in orchestrating comprehensive legal operations, facilitating cross-functional team collaboration, and executing strategic initiatives. Highly proficient in managing intricate projects, developing technology roadmaps, and instituting industry-leading practices in knowledge management. Demonstrated success in steering financial and headcount planning, and securing substantial cost reductions through strategic implementation of cutting-edge SaaS solutions.

Overview

11
11
years of professional experience

Work History

Senior Legal Operations Manager

Reddit
05.2023 - 06.2024
  • Led Legal cross-functional collaboration with Commercial, Corporate, Litigation, IP, Product, Public Policy, and T&S across IT, Finance, Procurement, Compliance, Security, Engineering and People
  • Strategically drove Legal's technology roadmap, OKRs, knowledge management, and $10M+ annual/quarterly/monthly budget planning
  • Implemented risk mitigation SaaS, managed 15+ SaaS subscriptions/renewals, streamlined outside counsel onboarding, and achieved $250k+ in savings (Diligent, SimpleLegal, Ironclad, DocuSign, IAPP, PLI, etc.)
  • Partnered with Recruiting to streamline legal hiring review process by 60% leveraging ChatGPT & Gemini
  • Successfully secured 7 new legal roles during company-wide hiring freeze
  • Led and developed playbooks for quarterly onsite/offsites for CLO org
  • Spearheaded development of company-wide and team-specific onboarding lessons and resources, decreasing new hire ramp up time

Head of Global Legal Operations

Atlassian
03.2021 - 02.2023
  • Led Legal cross-functional collaboration across Legal with IT, Sales, Finance, Procurement, Compliance, Security, Product and People
  • Operationalized and scaled best practices for knowledge management, project management, OKRs and QBRs
  • Drove technology roadmap, headcount planning, and financial strategies both before and during recession
  • Fostered continuous improvement leveraging AI/ML, automation and integrations
  • Delivered CLM RFP, supplier compliance review, contract negotiation, implementation and enablement
  • Promoted company-wide connectedness, eliminating siloed and redundant workstreams
  • Facilitated team professional development and training programs

Manager, Legal Operations/Lead, Legal Operations

Lyft
11.2015 - 03.2021
  • Led Legal cross-functional collaboration with Litigation, IP, Product, Compliance, Corporate, Employment, AV across FP&A, IT, Eng and SalesOps to drive process improvement, project management, and optimize product sourcing/RFP
  • Developed Legal Department's $230M budget, budget initiatives and auditing structure
  • Maintained knowledge management repositories, policies and templates (Confluence, Google Drive, Dropbox)
  • Implemented company-wide central contract repository for 30k+ contracts (Seal)
  • Oversaw 200+ vendor and outside counsel relationships, fee negotiations for e-billing SOP, LER, legal holds, pro bono, ediscovery (Simple Legal, Legal Tracker, Paladin, Congruity360, Google Vault, Logikcull)
  • Managed Objectives and Key Results and prepped General Counsel for Quarterly Business Review
  • Assisted in development of company-wide retention policy program
  • Pro Bono Committee Chair, and UpLyft Women (ERG) Lead

Manager, Regulatory Affairs

Sidecar
01.2013 - 10.2015
  • Prepared and archived all regulatory compliance documents and pleadings for state agencies
  • Assisted with crafting policy/license agreements
  • Led internal Sidecar regulatory compliance program
  • Implemented app and website changes

Education

Backend Web Development - Ruby On Rails

General Assembly San Francisco
San Francisco, United States
2014

Bachelor of Arts - Political Science

San Francisco State University
San Francisco, United States
2010

Skills

    • IQ that matches EQ
    • Budget Management
    • Systems Deployment
    • Cross-functional, horizontal, and vertical collaboration
      • Operational Efficiency
      • Customer Service
      • Management
      • Onboarding and Orientation

Affiliations

  • Legal Operators
  • Corporate Legal Operations Consortium (CLOC)

Timeline

Senior Legal Operations Manager

Reddit
05.2023 - 06.2024

Head of Global Legal Operations

Atlassian
03.2021 - 02.2023

Manager, Legal Operations/Lead, Legal Operations

Lyft
11.2015 - 03.2021

Manager, Regulatory Affairs

Sidecar
01.2013 - 10.2015

Backend Web Development - Ruby On Rails

General Assembly San Francisco

Bachelor of Arts - Political Science

San Francisco State University

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Gillian Douglas