Gillian Frohnsdorff
Summary
Dynamic leader with expertise in effective communication and problem solving, honed as an attractions lead/trainer and shop steward. Excelled in mentoring, interpretation of language, increasing targets, and spearheading safety improvements. Skilled in collaboration and data analysis, adept at driving results with keen attention to detail.
Overview
8
8
years of professional experience
Work History
Shop Steward
Teamsters Local 495
04.2026 - Current
- Representing members in conversations with management, employee relations, and labor relations teams by communicating with all parties and negotiating outcomes
- Interpreting contractual language and educating members about policies
- Maintaining confidentiality while handling member concerns and case information
Working Lead
Star Tours and Autopia
02.2023 - Current
- Overseeing Working Lead team and facilitating meetings to address business and Cast Member needs, fostering an inclusive workplace
- Supporting Working Leads by establishing monthly goals and advocating for adherence to the source content and operating guide procedures
- Mentoring Cast Members for leadership projects (e.g., explaining auditing procedures, exploring efficiency targets, analyzing injury causes)
- Connecting with Industrial Engineering to increase Guest Carried Targets by 9%
- Leading collaboration with Safety and Horticulture teams to improve safety in all attraction track pathways, contributing to a 28% decrease in Cast Member injuries in the area
- Partnering consistently with Facilities to understand and communicate best practices for vehicle retention and reliability as well as to submit and confirm work order requests
- Coordinating with Custodial and Environmental teams to ensure proper disposal of environmental waste
Trainer/Working Lead Trainer
Star Tours and Autopia
06.2022 - Current
- Editing and updating the operating guide for review by the Park Operations Integration team
- Co-leading the development of a core trainer by coaching and teaching Cast Members
- Developing and critiquing new trainers and leads using TrainMe training plans
- Creating training guides to engage diverse learning styles
- Administering necessary operational updates to Cast Members, reinforcing operational expectations
Quick Service Food and Beverage Intern
Disney College Program
08.2018 - 05.2019
- Maintained show-readiness and exceptional Guest service in high-volume areas, including using in-story language
- Practiced meticulous cash handling and demonstrated comprehension of the company point-of-sale system
- Communicated thorough inventory and stock information to fellow Cast Members and leadership
Education
Master of Science - Environmental Policy And Management
University of Denver
Denver, CO06-2022
Bachelor of Arts - Sociology
American University
Washington, DC05-2018
Skills
- Mentoring
- Effective communication
- Driving results
- Situational adaptability
- Collaboration
- Time management
- Problem solving
- Negotiation tactics
Affiliations
- Disney VoluntEARs volunteer
- San Diego Blood Bank volunteer
- Thrive@Disney mentee, 2024-25
- BERG membership: WIN and PRIDE
Timeline
Shop Steward
Teamsters Local 495
04.2026 - Current
Working Lead
Star Tours and Autopia
02.2023 - Current
Trainer/Working Lead Trainer
Star Tours and Autopia
06.2022 - Current
Quick Service Food and Beverage Intern
Disney College Program
08.2018 - 05.2019
Master of Science - Environmental Policy And Management
University of Denver
Bachelor of Arts - Sociology
American University