Gillian Gallagher
Bluffton,SC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Sales and Reservation Supervisor
Heritage Golf Group
Hilton Head Island
01.2025 - Current
- Responsibilities include handling inbound and outbound calls to book tee times, golf packages and other related services, while also capturing guest data and utilizing sales techniques to drive revenue. This role required strong communication skills, attention to detail and the ability to work independently in a remote setting.
Bartender/Food and Beverage
Hilton Grand Vacation Club
Hilton Head Island
01.2024 - 01.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed seasonal drink menus, increasing customer engagement and sales opportunities.
- Monitored and recorded daily sales data, contributing to financial reporting accuracy.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built relationships with vendors to manage orders and negotiate costs.
- Completed requisitions to maintain required stock par levels.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
The Bank
Hilton Head Island
08.2023 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed seasonal drink menus, increasing customer engagement and sales opportunities.
- Monitored and recorded daily sales data, contributing to financial reporting accuracy.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built relationships with vendors to manage orders and negotiate costs.
- Completed requisitions to maintain required stock par levels.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Food and Beverage
Disney Vacation Club Management
Hilton Head Island
12.2022 - 08.2023
- Responsibilities include taking orders, verifying the identification and age of customers, preparing and serving alcoholic beverages, operating a point-of-sale system (POS register), cash handling, fulfilling orders, food preparation, cleaning, stocking items and keeping inventory. Cast members at both Quick Service locations interact with guests every day by answering questions and providing great guest service.
- Managed bar inventory, ensuring efficient stock levels and minimizing waste.
- Developed strong relationships with repeat guests, fostering loyalty and brand advocacy.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Resorts Operation Supervisor
Marriott Vacations Worldwide
Grande Ocean
09.2022 - 12.2022
- Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed, and obtain alternative accommodations for guests with reservations. Block rooms in the computer and identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Answer, record, and process all guest requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Issue safety deposit boxes. Reconcile bank at the beginning and the end of shift. Process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Guest Services Associate
Marriott Vacations Worldwide
Sea Pines
01.2022 - 09.2022
- Interact directly with Owners and guests from the time they arrive on property until they depart. Process all arrivals and departures, and provide accurate information about the resort and surrounding area while delivering a personalized vacation experience for each owner and guest. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager. Maintain confidentiality of proprietary information; protect company assets. Communicate clearly and speak in a professional manner to all customers. Answer telephones using appropriate etiquette.
Private Nanny
Care.com Inc
Bethlehem, PA
01.2016 - 07.2021
- Supervised daily activities and routines, ensuring safety and well-being of children.
- Developed engaging educational activities tailored to individual learning styles and interests.
- Communicated effectively with parents regarding children's progress and behavioral developments.
- Administered first aid and medication as needed, maintaining health protocols consistently.
- Implemented effective discipline strategies, fostering positive behavior and emotional growth in children.
- Evaluated developmental milestones regularly, adjusting care approaches to meet evolving needs of children.
- Coordinated schedules for extracurricular activities, enhancing children's social skills and interests.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Taught children everyday skills and language.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
- Encouraged social interactions through playdates, group outings, and community events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
Preschool Teacher
Kiddie Academy
Perkasie, PA
09.2017 - 08.2019
- Developed and implemented engaging lesson plans to enhance children's learning experiences.
- Fostered a nurturing environment that promoted social, emotional, and physical development.
- Collaborated with parents to address individual student needs and progress updates.
- Integrated technology into classroom activities to support diverse learning styles.
- Monitored children's progress and adapted teaching methods to ensure understanding and retention.
- Led training sessions for new staff on curriculum standards and classroom management techniques.
- Established routines that promoted structure and discipline within the classroom setting.
- Organized community events to strengthen relationships between families and the academy's educational mission.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised [Number] children through entire school day.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
Mission Trip Student Leader
St. Agnes
Louisville, KY
08.2017 - 08.2017
- Led mission trip planning and execution, ensuring alignment with organizational goals.
- Trained and mentored student volunteers in logistical coordination and safety protocols.
- Developed curriculum for pre-trip training, enhancing participant preparedness and engagement.
- Collaborated with community partners to identify service opportunities and project needs.
- Managed trip logistics, including transportation arrangements and accommodation bookings.
- Facilitated team meetings to promote open communication and address concerns effectively.
- Evaluated trip outcomes through participant feedback, driving continuous improvement initiatives.
- Fostered a culture of inclusivity and teamwork among diverse group of participants.
- Inspired students to take ownership of their roles within the team, increasing commitment levels and enhancing overall performance.
- Streamlined logistics and travel arrangements for the group, ensuring smooth transitions between locations and activities.
- Promoted a growth mindset among students, encouraging continuous personal development throughout the mission experience.
Education
Bachelor degree - Health and Human Development
The Pennsylvania State University
01.2021
High School Diploma -
Pennridge High School
Perkasie, PA06.2017
Certificate - Marketing Analytics And Measurement
Google Coursea
Online01-2026
Certificate - Patient Communication And Education
Google Coursea
Online01-2026
Certificate - Certified Social Media Manager
University South Carolina
Online06-2026
Skills
- Negotiation
- Performance evaluations
- Sales support
- Market research
- Sales techniques
- Risk management
- Crisis management
- Customer retention
- Sales reporting
- Time management abilities
- Continuous improvement
- Written communication
- Personnel management
- Quality assurance
- Adaptability
- Leadership development
- Team building
- Team management
Timeline
Sales and Reservation Supervisor
Heritage Golf Group
01.2025 - Current
Bartender/Food and Beverage
Hilton Grand Vacation Club
01.2024 - 01.2025
Bartender
The Bank
08.2023 - 01.2024
Bartender/Food and Beverage
Disney Vacation Club Management
12.2022 - 08.2023
Resorts Operation Supervisor
Marriott Vacations Worldwide
09.2022 - 12.2022
Guest Services Associate
Marriott Vacations Worldwide
01.2022 - 09.2022
Preschool Teacher
Kiddie Academy
09.2017 - 08.2019
Mission Trip Student Leader
St. Agnes
08.2017 - 08.2017
Private Nanny
Care.com Inc
01.2016 - 07.2021
Bachelor degree - Health and Human Development
The Pennsylvania State University
High School Diploma -
Pennridge High School
Certificate - Marketing Analytics And Measurement
Google Coursea
Certificate - Patient Communication And Education
Google Coursea
Certificate - Certified Social Media Manager
University South Carolina