Gillian Graham-Villaloboz
Certified Medical Assistane
San Antonio,TX
Summary
Highly motivated Medical Assistant with 20+ years in patient care and healthcare field. Highly skilled in performing vitals, phlebotomy and maintaining medical records. Proven ability to communicate effectively with patients and medical professionals, ensuring optimal care and patient satisfaction. Proficient in 3 different electronic medical records systems and medical terminology. Eager to join dynamic healthcare team that allows for skills and knowledge expansion and long term career development.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
CCMA
Tenet Healthcare-River City Neurology
03.2017 - Current
- Direct patient care including phlebotomy, injection training and setting up EMG/NCV testing for patients
- Knowledgeable in Athena EMR, Cerner and Synopsis
- Also, have experience in assisting Doctor with biopsies, and ultrasounds; have performed Urodynamic Testing on patients; schedule/cancel appointments; specimen collection; have performed Percutaneous Tibial Nerve Stimulation (PTNS) testing on patients; Foley catheter removal/placement; medical records specialist; inventory and above all else patient satisfaction
Adult caregiver
Tried and True Home Health Specialists
01.2016 - Current
- Working in a group home part-time Adult caregiver for patient with disabilities
- Help patients with activities of daily living, like bathing, toileting, dressing, grooming, eating and medication administering.
Phlebotomist
Quest Diagnostics
03.2012 - 07.2014
- Addressed questions and concerns to educate patients on collection process and procedures.
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Monitored supply levels and placed orders for laboratory supplies.
- Provided guidance and support to laboratory personnel.
- Worked effectively in fast-paced environments.
Education
Diploma - Medical Assistant
Career Point College
06.2007 - 05.2008
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Roosevelt High School
09.1988 - 05.1992
Skills
Procedure Assistance
Electric Nerve Stimulation
Medical terminology knowledge
Companionship and emotional support
coding
Teamwork and Collaboration
Treatment Room Preparation
Diagnostic equipment expertise
CPR
Inventory Management
Problem-Solving
Heartsaver First Aid CPR AED (First Aid CPR AED)
Self Motivation
Appointment Setting
Certification
CCMA
Additional Information
SKILLS
EMR, Vital Signs, Patient Care, Epic, Injections, Scheduling, EKG, Phlebotomy, Microsoft Word, Receptionist, Filing
Timeline
CCMA
Tenet Healthcare-River City Neurology
03.2017 - Current
Adult caregiver
Tried and True Home Health Specialists
01.2016 - Current
Phlebotomist
Quest Diagnostics
03.2012 - 07.2014
Diploma - Medical Assistant
Career Point College
06.2007 - 05.2008
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Roosevelt High School
09.1988 - 05.1992