Norman Lee
South Bend,IN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
27
27
years of professional experience
Work History
CCMA
South Bend Clinic
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Licensed Barber
Wigfalls Barbershop
09.1997 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used clips and shears to complete various types of fades, shaves and cuts.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Devised marketing and sales strategies to maximize business success.
- Completed in-home services for elderly clients unable to travel to salon.
- Maintained master calendar of appointments and employee shifts.
- Distributed business cards outside of salon to generate new business.
- Kept detailed records of customer information and services provided to increase return customers by [Number].
- Resolved guest complaints about service or style.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Counted and documented opening and closing cash amounts daily.
- Maintained regular client list of up to [Number] repeat customers while handling [Number] walk-in clients daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Used scissors, trimmers, clippers, razors and brushes on over [Number] customers with [Number]% customer satisfaction rate.
- Completed full and partial shaves with clippers and standard and straight razors.
- Decreased waste by [Number]% through effective inventory management and effective product merchandising.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated customers on products to maximize benefits.
- Managed business customer service, responding to requests and concerns promptly.
- Styled hair according to customer preferences.
Medical Assistant
St. Joseph's Regional Medical Center
02.2019 - 08.2020
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Tested and recorded blood glucose levels.
- Obtained client medical history, including medication information, symptoms and allergies.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Certified Medical Assistant
Beacon Medical Group
09.2016 - 10.2017
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Obtained all prescribed laboratory testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Tested and recorded blood glucose levels.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, including medication information, symptoms and allergies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
Medica Assisatnt Extern
Indinana Health Center
08.2016 - 09.2016
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, including medication information, symptoms and allergies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Offered age-appropriate patient care before, during and after exams.
- Report significant information and changes in patient condition to nurse supervisor.
- Measured patient pulse oximetry.
- Maintained detailed records of test results by entering data and patient information into computer.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Medical Assting Certificate - Medical Assisting
Ross Medical Education Center
Granger, IN09.2016
Skills
- Customer safety
- Strong leader
- Outstanding client retention
- Clippers usage
- Cuts for women
- Product knowledge
- Professional manner
- Electronic Charting
- Sanitizing and Cleaning
- Managing Medical Laboratory Equipment
- Patient Chart Tracking
- Vitals Collection and Documentation
- Venipuncture Expertise
- Data Analysis
- Data Entry
- Cleaning and Organizing
- Check-In and Check-Out Procedures
- Multi-line Telephone System Operation
- Appointment Scheduling
- Wound Care
- Patient Relations
- Time Management
- Routine Laboratory Testing
- Blood and Tissue Collection
- Procedure Assistance
- Decision Making
Timeline
CCMA
South Bend Clinic
02.2022 - Current
Medical Assistant
St. Joseph's Regional Medical Center
02.2019 - 08.2020
Certified Medical Assistant
Beacon Medical Group
09.2016 - 10.2017
Medica Assisatnt Extern
Indinana Health Center
08.2016 - 09.2016
Licensed Barber
Wigfalls Barbershop
09.1997 - Current
Medical Assting Certificate - Medical Assisting
Ross Medical Education Center
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