Summary
Overview
Work History
Education
Skills
Volunteer Activities
Timeline
Gillian Kuchma

Gillian Kuchma

White Oak,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Inventory Control Supervisor

Trulieve
12.2022 - 11.2023
  • Maintained up-to-date knowledge on industry best practices and emerging technologies for continuous improvement in inventory control operations.
  • Optimized storage space utilization by reorganizing warehouse layout and product placement.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.

Owner / Operator

Gillian Leigh Boutique
03.2017 - 01.2023
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Founded and managed virtual clothing business, growing revenue to $100,000 in first year.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Logistics Operator

Alstom (Bombardier)
01.2021 - 12.2022
  • Administered inventory control via cycle counts and year-end audits, ensuring accuracy and efficiency
  • Trained new employees on company procedures, ensuring a smooth transition into the workplace.
  • Implemented cross-functional communication strategies that fostered collaboration between departments and improved overall efficiency.
  • Streamlined warehouse operations by implementing efficient inventory management systems.

Customer Service Representative

S&T Bank
02.2020 - 12.2020
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Counted, verified and handled bank deposits and armored car transactions.

Auto Sales and Leasing Consultant

Smail Auto Group
09.2016 - 03.2017
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Assistant Store Manager

Bath & Body Works
02.2016 - 09.2016
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Auto Sales and Leasing Consultant

Jim Shorkey Auto Group
09.2014 - 02.2016
  • Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
  • Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Brand Delivery and Operators Manager

Victoria’s Secret
01.2013 - 09.2014
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed day-to-day staffing and handled scheduling for all store employees.

Store Manager

Pier 1 Imports
03.2009 - 06.2012
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Collaborated with corporate teams on strategic initiatives, effectively implementing change in district stores.
  • Oversaw store remodels, ensuring timely completion within budget constraints.

Education

Diploma -

McKeesport Area High School, McKeesport, PA

Business Management studies

Community College of Allegheny County, Pittsburgh, PA

Skills

  • Customer Satisfaction
  • Personnel Training and Development
  • Loss Prevention Strategies
  • Monthly Audits
  • Inventory and Supply Control
  • Continuous Improvement Process
  • Cycle Count Programs
  • Internal Loss Prevention
  • KPI Tracking
  • Profit and Loss Management
  • Lean Manufacturing Processes
  • Warehouse Safety Programs

Volunteer Activities

 

McKeesport Agape Center - Provide meals, delivery and food distribution

McKeesport Band, Orchestra and Guard Boosters - Merchandise Manager

American Legion Auxiliary - member and volunteer

Timeline

Inventory Control Supervisor - Trulieve
12.2022 - 11.2023
Logistics Operator - Alstom (Bombardier)
01.2021 - 12.2022
Customer Service Representative - S&T Bank
02.2020 - 12.2020
Owner / Operator - Gillian Leigh Boutique
03.2017 - 01.2023
Auto Sales and Leasing Consultant - Smail Auto Group
09.2016 - 03.2017
Assistant Store Manager - Bath & Body Works
02.2016 - 09.2016
Auto Sales and Leasing Consultant - Jim Shorkey Auto Group
09.2014 - 02.2016
Brand Delivery and Operators Manager - Victoria’s Secret
01.2013 - 09.2014
Store Manager - Pier 1 Imports
03.2009 - 06.2012
McKeesport Area High School - Diploma,
Community College of Allegheny County - , Business Management studies

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Gillian Kuchma