Gillian Kuchma
White Oak,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Inventory Control Supervisor
Trulieve
McKeesport, PA
12.2022 - 11.2023
- Maintained up-to-date knowledge on industry best practices and emerging technologies for continuous improvement in inventory control operations.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
Owner / Operator
Gillian Leigh Boutique
White Oak, PA
03.2017 - 01.2023
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Founded and managed virtual clothing business, growing revenue to $100,000 in first year.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Logistics Operator
Alstom (Bombardier)
Pittsburgh, PA
01.2021 - 12.2022
- Administered inventory control via cycle counts and year-end audits, ensuring accuracy and efficiency
- Trained new employees on company procedures, ensuring a smooth transition into the workplace.
- Implemented cross-functional communication strategies that fostered collaboration between departments and improved overall efficiency.
- Streamlined warehouse operations by implementing efficient inventory management systems.
Customer Service Representative
S&T Bank
White Oak, PA
02.2020 - 12.2020
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Counted, verified and handled bank deposits and armored car transactions.
Auto Sales and Leasing Consultant
Smail Auto Group
Greensburg, PA
09.2016 - 03.2017
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Assistant Store Manager
Bath & Body Works
Pittsburgh, PA
02.2016 - 09.2016
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Auto Sales and Leasing Consultant
Jim Shorkey Auto Group
Irwin, PA
09.2014 - 02.2016
- Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
- Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Brand Delivery and Operators Manager
Victoria’s Secret
Greensburg, PA
01.2013 - 09.2014
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed day-to-day staffing and handled scheduling for all store employees.
Store Manager
Pier 1 Imports
Pittsburgh, PA
03.2009 - 06.2012
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Collaborated with corporate teams on strategic initiatives, effectively implementing change in district stores.
- Oversaw store remodels, ensuring timely completion within budget constraints.
Education
Diploma -
Business Management studies
Skills
- Customer Satisfaction
- Personnel Training and Development
- Loss Prevention Strategies
- Monthly Audits
- Inventory and Supply Control
- Continuous Improvement Process
- Cycle Count Programs
- Internal Loss Prevention
- KPI Tracking
- Profit and Loss Management
- Lean Manufacturing Processes
- Warehouse Safety Programs
Volunteer Activities
McKeesport Agape Center - Provide meals, delivery and food distribution
McKeesport Band, Orchestra and Guard Boosters - Merchandise Manager
American Legion Auxiliary - member and volunteer
Timeline
Inventory Control Supervisor - Trulieve
12.2022 - 11.2023
Logistics Operator - Alstom (Bombardier)
01.2021 - 12.2022
Customer Service Representative - S&T Bank
02.2020 - 12.2020
Owner / Operator - Gillian Leigh Boutique
03.2017 - 01.2023
Auto Sales and Leasing Consultant - Smail Auto Group
09.2016 - 03.2017
Assistant Store Manager - Bath & Body Works
02.2016 - 09.2016
Auto Sales and Leasing Consultant - Jim Shorkey Auto Group
09.2014 - 02.2016
Brand Delivery and Operators Manager - Victoria’s Secret
01.2013 - 09.2014
Store Manager - Pier 1 Imports
03.2009 - 06.2012
McKeesport Area High School - Diploma,
Community College of Allegheny County - , Business Management studies