Gillian Lipphardt
Tucson,AZ
Summary
Dedicated professional with extensive experience in food service. Known for multitasking abilities and strong communication skills, contributing to exceptional customer experiences. Prepared to leverage expertise in training and process improvements for enhanced team performance.
Overview
9
9
years of professional experience
Work History
Expo Runner
Applebee's Neighborhood Grill & Bar
Chehalis, WA
11.2023 - 02.2026
- Delivered prompt service by efficiently coordinating food and beverage orders to ensure customer satisfaction.
- Assisted kitchen staff by expediting dishes, maintaining quality and presentation standards for timely delivery.
- Monitored inventory levels, restocked supplies as needed, and communicated shortages to management effectively.
- Trained new employees on proper procedures and best practices for food handling and customer interaction.
- Maintained cleanliness and organization of workstations to uphold health and safety standards consistently.
- Implemented process improvements that enhanced order accuracy and reduced wait times during peak hours.
Server
Applebee's Neighborhood Grill & Bar
Tucson, AZ
01.2022 - 03.2023
- Delivered exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
- Managed table assignments efficiently, optimizing workflow and enhancing guest satisfaction during peak hours.
- Trained new servers on menu items, service standards, and operational procedures to maintain consistency.
- Resolved guest complaints effectively, fostering repeat business through attentive service and problem-solving skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Oregano's
Tucson, AZ
01.2021 - 12.2021
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Monitored inventory levels and assisted in restocking supplies to ensure seamless restaurant operations.
- Implemented improvements to service processes, increasing efficiency and reducing wait times for guests.
- Maintained cleanliness and organization of dining areas, contributing to overall restaurant ambiance and safety standards.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Crew Trainer
McDonald's
Tucson, AZ
09.2016 - 02.2019
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness standards during shifts.
- Mentored team members to enhance efficiency and improve service quality.
- Conducted regular performance evaluations to identify training needs and opportunities for improvement.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Compass
Tucson, AZSkills
- Quick learner
- Food presentation
- Order accuracy
- Cleanliness standards
- Reliable and responsible
- Multitasking
Timeline
Expo Runner
Applebee's Neighborhood Grill & Bar
11.2023 - 02.2026
Server
Applebee's Neighborhood Grill & Bar
01.2022 - 03.2023
Server
Oregano's
01.2021 - 12.2021
Crew Trainer
McDonald's
09.2016 - 02.2019
High School Diploma -
Compass