Gillian Oleksiak
Friendly and reliable hostess/waitress offering excellent skills in customer satisfaction. Committed to helping each customer feel welcome and comfortable upon walking through the door. Knowledgeable in taking orders and answering phones. Very willing to learn & gain valuable real-world experience. I have worked at JC Slice and Homestyle Pizzeria for over 2 years. I worked at the front end greeting customers, taking their orders and making sure orders are accurate. I helped many customers on the phone with any questions, problems or concerns. I enjoy working with my team members on a variety of tasks. I am hardworking and willing to learn new skills to help me succeed in this position. I can also offer unmatched customer service and workplace focus. I'm also quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Work History
Front End Assistant
4 Years 8 Months- Answered questions and addressed customer concerns.
- Helped customers complete purchases, locate items and checked orders for accuracy.
- Restocked, organized merchandise and refilled food prep items for quick service.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over 50 customers per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Front End Assistant
10 Months- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front end area.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Assistant
1 Year 2 Months- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Confirmed relevant guest information and scheduled pool times.
- Answered guest telephone calls promptly and appropriately handled needs.
- Worked well with team members with coordinating schedules & helping guests with any issues or needs they had
Certified Lifeguard
1 Year 2 Months- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges
- Monitored individuals in 15 minute intervals on lifeguard chair and swim areas and immediately contacted head lifeguard for issues requiring prompt attention
- Entered water immediately to pull struggling swimmers to safety
- Performed & taught swim lessons for students in summer program K-2
Education
High School Diploma
Skills
Accomplishments
- Achieved the New York State Public High School Athletic Association 2017 Section 2- Division 2 Champions for the Mohonasen-Schalmont Girls Varsity Swimming & Diving Team
Certification
- Lifeguarding/First Aid/CPR/AED completed 5/31/18. Valid for 2 years
- Received refresher course 6/2019