Gillian Ramos
Mesa,AZ
Summary
Self-driven and book-loving student and cake decorator with over 5 years of customer service experience in a number of backgrounds. Highly passionate about customer service and creating an environment that leaves people wanting to return. Great team work and collaboration skills. Looking to grow within the public library system while attaining Library and Informational Science masters degree. Proficient multitasker with high level of organization skills and drive to learn quickly and work hard.
Overview
5
5
years of professional experience
Work History
Cake Decorator
Aj's Fine Foods
04.2022 - Current
- Manage cut fruit program
- Accept truck load and break it down and work it out
- Rotated stock to maintain freshness
- Removed expired and overripe items to provide freshest options and eliminate health risks
- Greeted 200+ customers and offered to help locate produce or assist in bakery needs
- Monitored work environment to maintain safety, cleanliness and organization.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Packaged and priced each product according to company pricing procedures.
- Precisely arranged display cases throughout workday to highlight finished products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Designated Business Owner
Target
11.2021 - 04.2022
- Performed in extreme temperatures bellow 17° f for 3-5 hours
- Pushed truck, restocked shelves, and audited outs for designated business
- Work closely with team leaders to accomplish more meaningful work Unloading trailer and breaking down truckload
- Kept up-to-date on regulatory changes affecting business operations
- Attending to customers in positive ways to increase positive experiences
Cashier
PetSmart Charities
10.2020 - 12.2022
- Prepared and served meals to meet dietary needs and instructions
- Changed bedding and provided fresh water for gerbils, hamsters and guinea pigs Cleaned 80+ fish tanks and monitored food intake
- Monitored vital signs and medication use, documenting variances and concerning responses Operated cash register collected payments and, 6671 provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity Worked closely with front-end staff to assist customers
- Assisted with purchases, locating items and signing up for rewards programs, as well as customer Data Entry for over a year and appointment scheduling for sick or injured pets for over 8 months.
Desk Assistant
Arizona State University
01.2019 - 01.2020
- Coordinated activities set up, and clean up for residents
- Protected confidential information of residents with careful documentation
- Supported residents with behavioral problems by responding in calm, empathetic demeanor
- Promoted community resources through printed marketing material, email newsletters and social media campaigns
- Date entry for 6+ months.
- Assist residents with move-in and move-out
- Assist residents in finding dining halls, classes, and other school resources such as ASUPD, DART, etc.
Outbound
Discover Financial Services
01.2019 - 01.2020
- Phone Transfer agent taking roughly 40 calls per hour
- Attempting to get in contact with and to encourage Discover Card holders to speak with another team member in order to resolve their past due card balance
- Update contact information, review scripted disclosures, and high volume of transfer calls
Patient Transport
Phoenix Children's Hospital
12.2018 - 05.2019
- Transported patients receiving various levels of care including intensive care
- Analyzed individual medical conditions to identify proper mode of transport
- Managed different types of medical equipment
- Communicated with all departments of hospital to ensure safe, timely and comfortable transportation of patients
- Logged movement of patients throughout hospital
Education
Bachelor of Arts -
ARIZONA STATE UNIVERSITY
TEMPE, AZ05.2024
High School Diploma -
ARIZONA SCHOOL FOR THE ARTS
PHOENIX, AZ05.2019
Skills
- Great customer service [5 years of experience]
- Staff Training
- Date Entry, Scheduling Abilities
- Proficiency in Developing Rapport
- Team Collaboration
- Individual Mentoring
- Information Desk Management
- Community Outreach
- Accurate Recordkeeping
Timeline
Cake Decorator
Aj's Fine Foods
04.2022 - Current
Designated Business Owner
Target
11.2021 - 04.2022
Cashier
PetSmart Charities
10.2020 - 12.2022
Desk Assistant
Arizona State University
01.2019 - 01.2020
Outbound
Discover Financial Services
01.2019 - 01.2020
Patient Transport
Phoenix Children's Hospital
12.2018 - 05.2019
Bachelor of Arts -
ARIZONA STATE UNIVERSITY
High School Diploma -
ARIZONA SCHOOL FOR THE ARTS
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