Katelyn Helton
Knoxville,TN
Summary
Skilled cake decorating professional with solid experience in creating visually appealing and intricate designs. Known for strong team collaboration, adaptability, and delivering quality results. Expertise in buttercream piping and custom cake designs. Reliable, creative, and attentive to detail, ensuring client satisfaction and consistent excellence.
Diligent Shift Leader with solid background in managing and optimizing process workflows. Successfully led cross-functional teams to enhance efficiency and streamline operations. Demonstrated expertise in problem-solving and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cake Decorator
Sam's Club
Knoxville, TN
06.2025 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications.
Process Manager
Heidi's Bakery
Knoxville
06.2023 - 06.2025
- Established and enforced new processes to maximize efficiency
- Assigned deep cleaning regularly to keep the kitchen up to food code standards
- Designed specialty cakes for weddings, birthdays, and graduations.
- Developed training programs for staff on best practices and safety protocols.
- Maintained high standards of cleanliness and organization in decorating area.
- Trained junior decorators on techniques for advanced cake decoration and presentation.
- Managed inventory of baking supplies, ensuring timely reordering to meet production needs.
Seasonal Driver
UPS
Knoxville
11.2022 - 01.2023
- Delivered packages to surrounding cities
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
Fresh Associate, Various departments
Sam's Club
Knoxville
03.2020 - 02.2022
- Enhanced team productivity by collaborating with coworkers and sharing best practices for task completion.
- Reduced waste by accurately following company guidelines on inventory management and product disposal.
- Assisted in warehouse organization, contributing to an orderly workspace for optimal productivity.
Construction Assistant
Hardin Valley Home Improvements
Hardin Valley
10.2019 - 02.2020
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
Tile subcontractor
PCRestorations
Maryville
02.2019 - 09.2019
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
Education
High School Diploma -
Gibbs High School
Knoxville, TN12.2018
Skills
- Forklift operations (2 years)
- Customer service (45 years)
- Cake Decorating (25 years)
- Management (1 year)
- Quality Service (4 years)
- Operational experience (1 year)
- Food handling safety (3 years)
Certification
- Forklift Certified
- ServSafe Manager Certified
Timeline
Cake Decorator
Sam's Club
06.2025 - Current
Process Manager
Heidi's Bakery
06.2023 - 06.2025
Seasonal Driver
UPS
11.2022 - 01.2023
Fresh Associate, Various departments
Sam's Club
03.2020 - 02.2022
Construction Assistant
Hardin Valley Home Improvements
10.2019 - 02.2020
Tile subcontractor
PCRestorations
02.2019 - 09.2019
High School Diploma -
Gibbs High School