Gillian Rawlins
Irving,TX
Summary
Experienced and compassionate Patient Care Technician with over 5 years of healthcare experience. Demonstrated expertise in providing exceptional patient support, including assisting with transports, ambulating patients, and accurately charting updates. Known for being a flexible team player with a positive and upbeat nature. Dedicated to delivering high-quality care and ensuring the comfort and well-being of every patient.
Overview
6
6
years of professional experience
Work History
Life Skills Coach
29 acres autism community
12.2022 - Current
- Provide direct support to individuals with autism spectrum disorder (ASD) in developing and generalizing life skills
- Implement individualized treatment plans to teach new skills and promote independence in daily activities, vocational training, and social interactions
- Provide behavioral observations and insights to support treatment planning and adjustment.
Behavioral Health Technician
Haven Behavioral Healthcare
08.2022 - 12.2022
- Utilize crisis prevention and intervention techniques to de-escalate volatile situations and maintain a therapeutic environment
- Respond promptly to emergencies and collaborate with the healthcare team to ensure appropriate interventions and patient safety
- Conduct regular rounds and observations to monitor patient behavior, mental status, and physical well-being
- Document observations accurately and report significant changes or concerns to nursing staff and clinical team members.
Behavioral Health Technician
Enterhealth Ranch
11.2021 - 08.2022
- Assist licensed therapists and counselors in facilitating individual and group therapy sessions focused on addiction recovery and mental health
- Encourage patient participation and engagement in therapeutic activities to promote accountability and motivation for change
- Utilize crisis intervention techniques to de-escalate situations involving patients experiencing withdrawal symptoms, agitation, or emotional distress
- Monitor and document medication effects, side effects, and patient responses, reporting any concerns to nursing staff or medical professionals.
Emergency Department Medical Scribe
ProScribe, LLC
03.2021 - 10.2021
- Utilize EMR systems proficiently to enter and update patient information, ensuring data accuracy and compliance with HIPAA regulations
- Maintain confidentiality of patient information and secure sensitive medical records as per institutional protocols
- Enhance physician productivity by managing administrative tasks such as documentation, order entry, and referral coordination
- Adhere to departmental protocols and guidelines to ensure consistent documentation practices and patient safety.
Health Advisor
UnitedHealth Group
09.2020 - 06.2021
- Serve as a primary point of contact for members, providing personalized guidance and support on healthcare benefits, coverage options, and utilization of services
- Advocate for members' healthcare needs, ensuring timely access to medical services, prescriptions, and specialty care
- Interpret and explain complex medical information, including insurance policies, medical guidelines, and healthcare regulations
- Ensure compliance with regulatory requirements, including HIPAA regulations, and uphold standards of medical ethics and confidentiality.
Rehabilitation Technician
Pate Rehabilitation
12.2020 - 05.2021
- Provide assistance with activities of daily living (ADLs) such as feeding, bathing, dressing, toileting, and grooming
- Ensure the comfort, safety, and well-being of individuals with severe disabilities, adapting care techniques based on their specific needs and abilities
- Assist with mobility aids and devices, including wheelchairs, walkers, and lifts, to facilitate safe transfers and movements
- Implement proper positioning techniques and mobility exercises to prevent complications and promote physical comfort.
Dietary Aide
Texas Health Presbyterian Dallas
10.2018 - 09.2020
- Prepare and serve meals according to dietary restrictions, special diets, and patient preferences, ensuring adherence to nutrition guidelines and food safety standards
- Assist in meal planning and portion control to meet patients' nutritional needs and dietary requirements
- Coordinate with healthcare professionals, including dietitians, nurses, and food service managers, to ensure dietary plans align with patients' medical conditions and treatment goals
- Communicate effectively with clinical staff to accommodate changes in patients' diets or meal schedules based on medical orders.
Education
Associate's degree - Court Reporting
Arlington Career Institute
Arlington, TX07.2024
Bachelor's degree - Microbiology, Pre-Med track
Dallas Baptist University
Dallas, TX07.2024
High school diploma -
Lake Highlands High School
Dallas, TX01.2015
Skills
- Healthcare management
- Critical care experience
- Behavioral Health
- HIPAA
- Transcription
- Epic
- Organizational skills
- Patient Care
- Customer service
- Medical Records
- Microsoft Word
Timeline
Life Skills Coach
29 acres autism community
12.2022 - Current
Behavioral Health Technician
Haven Behavioral Healthcare
08.2022 - 12.2022
Behavioral Health Technician
Enterhealth Ranch
11.2021 - 08.2022
Emergency Department Medical Scribe
ProScribe, LLC
03.2021 - 10.2021
Rehabilitation Technician
Pate Rehabilitation
12.2020 - 05.2021
Health Advisor
UnitedHealth Group
09.2020 - 06.2021
Dietary Aide
Texas Health Presbyterian Dallas
10.2018 - 09.2020
Associate's degree - Court Reporting
Arlington Career Institute
Bachelor's degree - Microbiology, Pre-Med track
Dallas Baptist University
High school diploma -
Lake Highlands High School
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