Gillian Richardson
Orlando,FL
Summary
Hospitality-focused professional with a strong background in customer service, patient care, and administrative support. Demonstrated success in fast-paced, guest-facing environments, with a passion for delivering exceptional guest experiences and team leadership. Skilled in communication, multitasking, problem-solving, and service recovery. Eager to contribute to a dynamic hotel team, ensuring seamless operations and guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Norwalk Family Dentistry
05.2023 - 10.2024
- Delivered outstanding patient service in a fast-paced clinical environment, ensuring comfort and care
- Managed appointment scheduling and records using Open Dental software, enhancing front desk efficiency
- Supported patients under nitrous sedation, ensuring safety and calm interactions
- Applied attention to detail and time management to prepare rooms and manage daily workflows
Administrative & Clinical Support
Struthers Family Dentistry
10.2022 - 05.2023
- Managed front desk duties, including greeting patients, answering calls, and coordinating appointments
- Educated patients on oral hygiene, applying clear communication and customer service skills
- Performed diagnostic tasks such as X-rays and dental impressions with precision and care
Team Trainer & Barista
Target Starbucks
10.2017 - 05.2022
- Trained new employees in customer service and operational standards, contributing to team development
- Delivered consistent, high-quality guest experiences in a busy retail environment
- Cross-trained in cashiering and order fulfillment to support smooth daily operations
Patient Support Volunteer
University of Iowa Hospitals & Clinics
09.2019 - 01.2022
- Supported patient care and enhanced visitor experiences in the Burn & Trauma Unit
- Assisted with wayfinding and provided a warm, welcoming environment for patients and guests
Education
Bachelor of Arts - French, Chemistry
The University of Iowa
Iowa City, IA05.2022
Skills
- Guest Service Excellence
- Front Desk Operations
- Communication & Interpersonal Skills
- Problem Solving & Service Recovery
- Scheduling & Administrative Support
- Team Collaboration & Leadership
- Multitasking & Time Management
- Bilingual: English / French
- Open Dental Software
- Digital Scanning
- Microsoft Office
- POS Systems
Certification
- Registered Dental Assistant (RDA) with X-Ray qualifications, 04/01/23
- American Red Cross CPR/BLS, 03/01/23
Timeline
Registered Dental Assistant
Norwalk Family Dentistry
05.2023 - 10.2024
Administrative & Clinical Support
Struthers Family Dentistry
10.2022 - 05.2023
Patient Support Volunteer
University of Iowa Hospitals & Clinics
09.2019 - 01.2022
Team Trainer & Barista
Target Starbucks
10.2017 - 05.2022
Bachelor of Arts - French, Chemistry
The University of Iowa
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