Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gillian Salas Vergara

Hialeah,FL

Summary

I’m seeking a position that will present the opportunity for me to continue to apply my commitment to provide the highest level of service. Ultimately resulting in a company that I can grow with and is extremely satisfied with my performance. One that will allow me to utilize my skills, to impact the profitability of the company through client satisfaction.

Overview

9
9
years of professional experience

Work History

Logistics Cruise Agent

Hellmann Worldwide Logistics
Doral, FL
08.2022 - Current
  • Processed and recorded billing transactions with high accuracy using accounting software.
  • Reconciled customer accounts to ensure accurate billing and resolve discrepancies efficiently.
  • Managed invoicing cycles, ensuring timely delivery of invoices to clients.
  • Collaborated with cross-functional teams to streamline billing processes and improve workflow efficiency.
  • Coordinated logistics operations to ensure timely delivery of goods across multiple channels.
  • Analyzed inventory levels to optimize supply chain processes and reduce delays.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.

Valet Parking Attendant

Miami Parking Inc.
Brickell
12.2020 - 02.2022
  • Managed vehicle flow and parking operations to maximize space utilization.
  • Conducted routine inspections of parked vehicles to ensure safety and security.
  • Coordinated with team members to streamline valet processes and reduce wait times.
  • Trained new staff on operational procedures and best practices for customer interactions.
  • Maintained accurate records of vehicle arrivals and departures for efficient tracking.

Customer Services Rep

Humana
Miami
04.2019 - 10.2019
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Managed account updates and maintained accurate customer records in CRM systems.
  • Trained new team members on service protocols and company policies to ensure consistency.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Analyzed customer feedback trends to identify areas for service enhancement and implement solutions.

Customer Service Rep

Sykes for Frontier Communications & AT&T
Barranquilla, Colombia
05.2017 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High school -

01.2011

Skills

  • Bilingual: English and Spanish
  • Motivated to learn and further the development of my skills
  • Excellent skills to maintain records
  • Ability to work in a fast-paced environment and multitasking
  • Good communication skills to interact with people over telephone
  • Knowledgeable with computers (Microsoft Word and Excel)
  • Ability to gather data, prepare reports and compile information
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset

Languages

English
Professional Working

Timeline

Logistics Cruise Agent

Hellmann Worldwide Logistics
08.2022 - Current

Valet Parking Attendant

Miami Parking Inc.
12.2020 - 02.2022

Customer Services Rep

Humana
04.2019 - 10.2019

Customer Service Rep

Sykes for Frontier Communications & AT&T
05.2017 - 02.2019

High school -