Gillian Salas Vergara
Hialeah,FL
Summary
I’m seeking a position that will present the opportunity for me to continue to apply my commitment to provide the highest level of service. Ultimately resulting in a company that I can grow with and is extremely satisfied with my performance. One that will allow me to utilize my skills, to impact the profitability of the company through client satisfaction.
Overview
9
9
years of professional experience
Work History
Logistics Cruise Agent
Hellmann Worldwide Logistics
Doral, FL
08.2022 - Current
- Processed and recorded billing transactions with high accuracy using accounting software.
- Reconciled customer accounts to ensure accurate billing and resolve discrepancies efficiently.
- Managed invoicing cycles, ensuring timely delivery of invoices to clients.
- Collaborated with cross-functional teams to streamline billing processes and improve workflow efficiency.
- Coordinated logistics operations to ensure timely delivery of goods across multiple channels.
- Analyzed inventory levels to optimize supply chain processes and reduce delays.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Valet Parking Attendant
Miami Parking Inc.
Brickell
12.2020 - 02.2022
- Managed vehicle flow and parking operations to maximize space utilization.
- Conducted routine inspections of parked vehicles to ensure safety and security.
- Coordinated with team members to streamline valet processes and reduce wait times.
- Trained new staff on operational procedures and best practices for customer interactions.
- Maintained accurate records of vehicle arrivals and departures for efficient tracking.
Customer Services Rep
Humana
Miami
04.2019 - 10.2019
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed account updates and maintained accurate customer records in CRM systems.
- Trained new team members on service protocols and company policies to ensure consistency.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed customer feedback trends to identify areas for service enhancement and implement solutions.
Customer Service Rep
Sykes for Frontier Communications & AT&T
Barranquilla, Colombia
05.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High school -
01.2011
Skills
- Bilingual: English and Spanish
- Motivated to learn and further the development of my skills
- Excellent skills to maintain records
- Ability to work in a fast-paced environment and multitasking
- Good communication skills to interact with people over telephone
- Knowledgeable with computers (Microsoft Word and Excel)
- Ability to gather data, prepare reports and compile information
- Relationship building
- Organizational skills
- Goal-oriented mindset
Languages
English
Professional Working
Timeline
Logistics Cruise Agent
Hellmann Worldwide Logistics
08.2022 - Current
Valet Parking Attendant
Miami Parking Inc.
12.2020 - 02.2022
Customer Services Rep
Humana
04.2019 - 10.2019
Customer Service Rep
Sykes for Frontier Communications & AT&T
05.2017 - 02.2019