Summary
Overview
Work History
Education
Skills
Timeline
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Gillian Shields

Middleboro,MA

Summary

Enthusiastic and reliable professional, that takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in accurate order taking, time management, and always keeping a positive attitude. Promptly addressing complaints and resolving issues in timely manner to ensure customer satisfaction. Maintains focus and positive attitude in stressful situations and high-volume environments. Preforms well in team setting as well as individual.

Overview

4
4
years of professional experience

Work History

Licensed Practical Nurse

Commonwealth of Massachusetts
Hanson, MA
02.2026 - Current
  • Administered medications and treatments as prescribed, ensuring compliance with established protocols
  • Coordination with outside health services
  • Placing telephone calls to pharmacies, guardians, and doctor’s offices
  • Monitoring patient vital signs and conditions
  • Documented patient progress and care plans accurately in electronic health records systems

Licensed Practical Nurse

Signature Healthcare Brockton Hospital
Brockton, MA
07.2023 - 02.2026
  • Lead nurse in a fast paced urgent care setting
  • Patient triage in emergency situations
  • Preform various CLIA waved testing including influenza, urinalysis, and EKGs
  • Room 30 patients daily, working closely with providers

Server and Takeout Specialist

Grand Slam Pizza and Pub
West Bridgewater, MA
02.2022 - 02.2023
  • Delivered exceptional customer service in a fast-paced dining environment
  • Confirmed order accuracy and timely delivery to enhance guest satisfaction
  • Collaborated with kitchen staff and bartenders to streamline food preparation and speedy service
  • Assisted in training new staff on menu items and service protocols
  • Received take out orders over the phone, while assuring accuracy
  • Packaging and cashing out takeout orders
  • Re stocking various supplies

Education

Practical Nursing -

Bristol Plymouth Technical Institute
Taunton, MA
07.2025

Skills

  • Strong multitasking
  • Team collaboration
  • Order taking
  • Attention to detail
  • Handling complaints
  • Accurate money handling
  • Order accuracy
  • Time management
  • Allergy awareness
  • Bar terminology
  • Reliability and punctuality

Timeline

Licensed Practical Nurse

Commonwealth of Massachusetts
02.2026 - Current

Licensed Practical Nurse

Signature Healthcare Brockton Hospital
07.2023 - 02.2026

Server and Takeout Specialist

Grand Slam Pizza and Pub
02.2022 - 02.2023

Practical Nursing -

Bristol Plymouth Technical Institute
Gillian Shields