Gillian Wadley
Hoboken,NJ
Summary
Dynamic professional specializing in patient advocacy and education, enhancing overall care quality. Recognized for exceptional organizational skills and multitasking abilities that improve patient experiences and operational efficiency in healthcare environments. Background in biology supports effective patient education and engagement strategies.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Access to Care Supervisor
Weill Cornell Medicine
New York, New York
09.2023 - Current
- Supervised and mentored patient access staff to deliver high-quality, patient-centered service, enhancing overall patient satisfaction.
- Oversaw daily patient access scheduling and call center workflows to balance staffing with operational demands.
- Served as escalation resource for complex patient concerns, identifying barriers and developing effective solutions.
- Collaborated with clinical leadership to streamline administrative workflows, improving access to care for patients.
- Monitored communication queues and operational metrics to prioritize patient needs and optimize performance.
- Performed audits of scheduling accuracy and patient interactions, ensuring compliance with service standards and enhancing patient experience.
- Built meaningful relationships with patients and families through compassionate support and clear communication.
- Led onboarding and training for staff, focusing on clinical protocols, workflows, and service expectations.
Patient Access Coordinator
Weill Cornell Medicine
New York, New York
02.2023 - 09.2023
- Assisted patients with insurance verification and eligibility determination, facilitating smoother access to care.
- Coordinated patient scheduling and appointment confirmations, enhancing access to diverse medical services.
- Managed patient intake forms and ensured accurate data entry, improving data integrity in electronic medical record systems.
Phlebotomist and Endocrinology Lab Technician
Diamond Institute of Infertility and Menopause
Millburn, New Jersey
10.2021 - 10.2022
- Collected blood samples from patients using sterile techniques to ensure accuracy.
- Identified abnormal lab results and alerted appropriate medical professionals promptly.
- Utilized cobas and sysmax technology to evaluate qualitative hormone results for fertility monitoring.
Education
Bachelor of Science - Human Biology
Fairfield University
Fairfield, CT05-2021
Skills
- Patient scheduling in EPIC
- Scheduling optimization
- HIPAA compliance
- Customer relationship management
- Problem solving
- Multitasking and organization
- Staff management
- Empathy and care
- Effective communication
- Optimistic leadership
- Patient advocacy
Certification
- BLS/ CPR
- AMCA National Phlebotomy Technician Certificate
Affiliations
- Emergency Department Volunteer at Yale New Haven Hospital (2019-2020)
Timeline
Access to Care Supervisor
Weill Cornell Medicine
09.2023 - Current
Patient Access Coordinator
Weill Cornell Medicine
02.2023 - 09.2023
Phlebotomist and Endocrinology Lab Technician
Diamond Institute of Infertility and Menopause
10.2021 - 10.2022
Bachelor of Science - Human Biology
Fairfield University