Gillian Welch
Santa Monica,CA
Summary
Diligent Information Specialist in training excels in collaborating with technology specialists to assist project management. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions, on updates and troubleshooting.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Newborn Care Specialist
Self Employed
04.2015 - Current
Salary Checking Officer/ Supervisor
Jamaica Fire Brigade
06.2006 - 04.2015
- Basic troubleshooting of Turbo Payroll Software.
- Verified accuracy and validity of data entered in databases
- Ensured follow up measures were implemented to ensure total customer fulfillment
- Computed taxes owed by applying prescribed rates, laws and regulations
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Sent completed entries to Supervisors for evaluation and final approval.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Organized, sorted and checked timesheets input data against original documents.
Manager
R and G Hardware
12.2001 - 06.2006
- Liaised with vendors to order and maintain inventory of office supplies
- Reviewed completed work for compliance with regulations.
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
Teacher's Aide
Ministry Of Education
09.1996 - 02.2001
Education
Master of Science - Digital Forensics
Champlain College
Burlington, VT07.2024
Bachelor of Science - Information Technology
The College of Westchester
White Plains, NY02.2021
Associate of Science - Computer & Business Studies
Portmore Community College
Portmore, St Catherine2012
Skills
- Customer Service Specialist
- Data Backups
- Log Book Maintenance
- Microsoft Office
- Software updates
- Database Applications (Access)
- User Support
- Virus Protection
- Controls Recordkeeping
- Network Security
- Technical Support
- Printers and Peripherals
- Install Software
Certification
- Cisco Certification: Entry Level Python programming
- CPR FIRST AID and AED Certified for children and adults
Hobbies
Singing
Dancing
Travelling
Becoming Mandarin Proficient
Dancing
Travelling
Becoming Mandarin Proficient
Timeline
Newborn Care Specialist
Self Employed
04.2015 - Current
Salary Checking Officer/ Supervisor
Jamaica Fire Brigade
06.2006 - 04.2015
Manager
R and G Hardware
12.2001 - 06.2006
Teacher's Aide
Ministry Of Education
09.1996 - 02.2001
Master of Science - Digital Forensics
Champlain College
Bachelor of Science - Information Technology
The College of Westchester
Associate of Science - Computer & Business Studies
Portmore Community College
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