Grace Opulski
Toms River,NJ
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive experiences for clients.
Overview
16
16
years of professional experience
Work History
Newborn Care Specialist
La isha
Lakewood , NJ
05.2023 - Current
- Delivered individualized care for newborns, prioritizing comfort and safety.
- Utilized electronic health records (EHR) to document patient care accurately and efficiently.
- Maintained nursery cleanliness in accordance with health regulations.
- Cared for multiples, assisting with bottle-feeding, diapering, and soothing techniques.
- Managed housekeeping duties, including feeding, diapering, and cleanup tasks.
- Organized supplies for each shift and restocked items as necessary.
- Instructed new parents on safe sleep practices, proper swaddling, and burping methods.
- Provided emotional support to mothers during postpartum adjustment periods.
- Responded swiftly to emergencies, including choking incidents and respiratory distress.
Hair Salon Owner/Hairstylist
Sorelle Salon
Staten Island, NY
10.2010 - 10.2020
- Managed daily salon operations, including scheduling and inventory management.
- Trained and mentored new staff to enhance productivity and personal growth.
- Resolved customer inquiries in person, by phone, or email with professionalism.
- Ensured compliance with health regulations through proper sanitation practices.
- Organized inventory system for efficient tracking of product sales.
- Supervised front-end activities, coordinating employee schedules to optimize workflow.
- Performed a variety of hairstyling services including cutting, coloring, and conditioning hair.
- Set up workstations with necessary products and equipment for client services.
Emergency Room Patient Services Representative
Staten Island Hospital
Staten Island, NY
05.2009 - 05.2019
- Coordinated patient check-in and check-out processes to streamline service flow.
- Performed administrative duties such as filing documents into electronic health record system.
- Prepared discharge summaries for discharged patients.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on insurance coverage and billing procedures.
- Checked in patients by verifying demographic information, collecting co-payments, and confirming insurance coverage.
- Ensured confidentiality of all patient information following HIPAA regulations.
- Reviewed patient records for accuracy and completeness of data entry.
- Answered incoming calls professionally, addressing inquiries or directing to appropriate personnel.
- Assisted with patient registration, insurance verification, and appointment scheduling.
Education
High School Diploma -
New Dorp High School
Staten Island06-1980
Skills
- Customer service excellence
- Health and safety compliance
- Dependability
- Multitasking efficiency
- Professional demeanor
- Adaptability and flexibility
- Team collaboration
- Interpersonal communication
Timeline
Newborn Care Specialist
La isha
05.2023 - Current
Hair Salon Owner/Hairstylist
Sorelle Salon
10.2010 - 10.2020
Emergency Room Patient Services Representative
Staten Island Hospital
05.2009 - 05.2019
High School Diploma -
New Dorp High School
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