Overview
Work History
Education
Skills
Timeline
Summary
Work Availability
Quote
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SalesAssociate
Gilma Sierra

Gilma Sierra

Stroudsburg,PA

Overview

29
29
years of professional experience
1
1

Business owner

Work History

Table Games Floor Supervisor

Mountairy Casino & Resort
06.2014 - Current
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Performed paperwork required for monetary transactions.

Business Owner

Quality Tobacco Inc
07.2002 - 09.2013
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.

Bilingual Administrative Assistant

AT&T Communications
04.1991 - 03.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.

Education

MBA - International Business Management

La Guardia College
Queens, NY
06.1993

Bachelor of Business Administration - Business Administration

APEC University
Santo Domingo, DR
08.1989

Skills

  • Customer Interaction
  • Active Learning
  • Guest Relations
  • Monetary Transactions
  • Complex Problem-Solving
  • Customer Satisfaction
  • PAYCOM
  • Sales Force
  • Quickbooks
  • account payable
  • account receivables
  • payroll
  • sales Taxes
  • Public Notary
  • Bilingual

Timeline

Table Games Floor Supervisor

Mountairy Casino & Resort
06.2014 - Current

Business Owner

Quality Tobacco Inc
07.2002 - 09.2013

Bilingual Administrative Assistant

AT&T Communications
04.1991 - 03.2000

MBA - International Business Management

La Guardia College

Bachelor of Business Administration - Business Administration

APEC University

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

VR All activities

Virtual Reality, its my day to day entertainment , I have more than 1,000 friends

there is my gym, yoga and Dancing classes

sports: rec room games offer the beauty of performance with out leaving your home all in one, I socialize with friends playing, learning and maintaining my brain and body active, can watch a movie and travel the whole world in alive time, it's awesome.

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Gilma Sierra