Gilmara Moreira Da Silva

Kept tables spotless and ready for use.

Performed end-of-day floor cleaning duties.

Processed online and phone orders efficiently.

Managed takeout orders efficiently.

Managed transactions involving cash and card payments.

• Greeted and seated guests promptly, ensuring a welcoming atmosphere for all patrons.
• Managed reservation system, coordinating seating arrangements to optimize guest flow.
• Assisted in training new staff on customer service protocols and restaurant procedures.
• Addressed guest inquiries and concerns with professionalism, enhancing overall dining experience.
• Monitored dining area for cleanliness and organized tables to maintain an inviting environment.

• Maintained cleanliness and organization in guest rooms and public areas.
• Utilized commercial cleaning equipment to ensure efficient service delivery.
• Conducted inventory checks for cleaning supplies and reported shortages promptly.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Cleaned residential and commercial properties, ensuring high standards of cleanliness and organization.
• Managed inventory of cleaning supplies, optimizing usage to reduce waste and costs.
• Implemented effective cleaning protocols, enhancing efficiency and client satisfaction.
• Trained new employees on proper cleaning techniques and safety procedures.
• Maintained equipment and tools, ensuring reliability and compliance with safety standards.
• Conducted thorough inspections post-cleaning, guaranteeing quality control and addressing client feedback promptly.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Greeted and assisted guests with check-in and check-out procedures.
• Managed reservations using hotel management software efficiently.
• Addressed guest inquiries and resolved issues promptly.
• Maintained a clean and organized front desk area for optimal guest experience.
• Coordinated with housekeeping to ensure room readiness for arrivals.
• Processed transactions accurately, handling cash and credit card payments securely.
• Provided local information and recommendations to enhance guest satisfaction.
• Assisted in maintaining inventory of front desk supplies to support operations.
• Collected room deposits, fees, and payments.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.