Gilson Dos Santos Filho
Port Saint Lucie,FL
Summary
Well rounded, detailed oriented, and hard working candidate with 4 years of experience in patient relations,
charting, medication administration, and obtaining vitals. Dependable and successful at managing multiple
priorities with a positive attitude. Used to working efficiently under pressure and looking to further education at Keiser University's Bachelor of Science in Nursing Program.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Combat Medic (68W)
US Army
08.2019 - 08.2023
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
- Communicated patient information and updates to hospital staff for smooth transition.
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Took patient health histories and asked questions to determine cause of illness or injury.
Driver
SFADA Tag Agency Inc
09.2014 - 06.2019
- Minimized liability by consistently following road rules when driving.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove safely in various weather and road conditions to avoid accidents.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Processed documents and materials to disseminate information to appropriate parties.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Customer Service Representative
Kilwins Chocolates & Ice Cream
12.2012 - 09.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered constant flow of customer calls with minimal wait times.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Nursing
Keiser University
Port Saint Lucie, FL08-2025
Bachelor of Science - Criminal Justice
Florida Atlantic University
Boca Raton, FL06.2019
Skills
- Recordkeeping Requirements
- Microsoft Outlook
- Customer Service
- Report Analysis
- Microsoft Word
- Typing Proficiency
- Emergency Medical Services
- Active Listening
- Social Perceptiveness
Certification
- EMR - Emergency Medical Responder
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Combat Medic (68W)
US Army
08.2019 - 08.2023
Driver
SFADA Tag Agency Inc
09.2014 - 06.2019
Customer Service Representative
Kilwins Chocolates & Ice Cream
12.2012 - 09.2015
Bachelor of Science - Nursing
Keiser University
Bachelor of Science - Criminal Justice
Florida Atlantic University
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