Gina Alexander

Lead business analysis efforts supporting enterprise initiatives by gathering, refining, and translating complex business requirements into actionable solutions that improve operational performance and delivery outcomes.

• Drive end-to-end requirements elicitation by engaging stakeholders, asking targeted questions, and clarifying business needs to ensure alignment with strategic objectives and technical feasibility
• Analyze current-state workflows and identify inefficiencies, redundancies, and gaps, recommending optimized future-state processes that enhance productivity and reduce operational friction
  
• Partner with cross-functional teams including product, delivery, and leadership to prioritize initiatives and ensure solutions meet both functional and non-functional requirements
• Design and implement Smartsheet-based tracking systems, dashboards, and reporting tools to provide real-time visibility into project status, risks, and performance metrics
  
• Support multiple delivery methodologies by adapting to Agile and hybrid environments while maintaining focus on timelines, quality, and business value delivery

Selected Achievements

• Developed comprehensive reporting mechanisms, providing stakeholders with accurate and timely information on key performance indicators.
• Created and maintained Smartsheet trackers for client deal management and status which improved knowledge of pipeline; built dashboards and reports for senior leadership which presented graphical data on current pipeline.
• Built a consolidated pipeline report in Smartsheet and partnered with Solution Design to merge reporting into one cohesive view, with dashboards to monitor and track key performance indicators.
• Earned Smartsheet certification; migrated Delivery Assurance assessments into Smartsheet and trained the team on effective use.
• Created and maintained an implementation workbook, used across engagements, which streamlined implementation times and created multiple GANTT charts.
• Assisted with the development of a sales-to-services playbook to improve handoffs which improved communication and timing.
• Managed, Assessed and scoped approximately 20 client deals daily for technology and services.
• Supported finance alignment of Wave forecast vs. actuals and partnered with stakeholders to manage risks and issues.
• Built foundational PMO tools, including a centralized reporting repository, supporting controls, and standardized artifacts.
• Reduced duplication and manual reporting while improving accuracy and turnaround time.
• Rolled out standardized templates and checklists across engagements to increase consistency and reduce delivery risk.

Served as a key contributor on high-impact initiatives, providing analytical support, process improvements, and reporting solutions to enhance delivery assurance and operational efficiency.

• Led the analysis of complex business challenges by evaluating data, identifying trends, and developing scalable solutions to address operational gaps and improve performance
  

Built and implemented Smartsheet solutions, including dashboards, trackers, and automated workflows, significantly improving reporting accuracy and reducing manual effort

Collaborated with stakeholders across delivery, finance, and solution design teams to align reporting structures and create a unified view of pipeline and project data

Developed and standardized PMO tools, templates, and governance frameworks to ensure consistency, improve accountability, and streamline project execution

Mentored team members on tools, reporting best practices, and process improvements, strengthening team capability and adoption of new systems

Led business analysis and reporting initiatives supporting healthcare operations, with a focus on patient access, compliance, and performance improvement.

Conducted in-depth analysis of operational processes and translated business needs into practical solutions that improved efficiency and supported strategic goals

Designed and implemented a project intake and prioritization framework, enabling better resource allocation, visibility, and decision-making across initiatives

Developed SharePoint-based intake and tracking systems to streamline request management and improve communication between stakeholders and delivery teams

Created comprehensive reporting tools, dashboards, and compliance metrics to monitor performance, identify risks, and support leadership decision-making

Supported system implementations and product go-lives by working closely with on-site teams, ensuring smooth adoption, effective training, and minimal disruption to operations

Managed operational support, reporting, and process improvement initiatives within a healthcare environment, contributing to enhanced efficiency and compliance.

• Developed and maintained training materials, policies, and operational documentation to ensure consistency, compliance, and effective onboarding of staff
  
• Coordinated departmental operations including scheduling, budgeting support, and productivity tracking to maintain efficiency and meet organizational goals
  
• Analyzed performance data and generated reports to support leadership in identifying trends, improving workflows, and making informed decisions
  
• Collaborated with IT and business office teams to resolve system issues, improve billing processes, and enhance overall operational effectiveness
  
• Led cross-functional process improvement initiatives aimed at reducing inefficiencies, improving service delivery, and enhancing patient experience

Supervised patient access operations while ensuring high-quality service delivery and efficient workflow management.

• Led daily operations for admitting functions including ER admissions, patient registration, and bed control coordination
  
  Supervised team members by managing schedules, ensuring adequate coverage, and maintaining high service standards
  
  Trained new staff on procedures, systems, and customer service expectations to ensure consistency and compliance
  
  Monitored workflow and resolved operational issues in real time to maintain efficiency and patient satisfaction
  
  Acted as a liaison between departments to ensure smooth communication and coordination of patient services