Gina Almazan
West Covina,CA
Summary
Seasoned operations manager with a proven track record in enhancing efficiency and team performance. Skilled in budget development and implementing process improvements to drive organizational success.
Overview
21
21
years of professional experience
Work History
Station Manager
ABS-CBN Broadcasting
Philippines
04.1999 - 08.2020
- Directed daily operations to ensure seamless broadcast quality and adherence to programming schedules.
- Implemented process improvements that enhanced efficiency across multiple departments within the station.
- Managed a diverse team, providing mentorship and training to elevate overall performance and morale.
- Developed strategic partnerships with local businesses to enhance community engagement and sponsorship opportunities.
- Oversaw budget management, ensuring optimal allocation of resources for various broadcasting projects.
- Coordinated cross-functional teams to execute special events and promotional activities, increasing audience reach.
- Analyzed viewer metrics to inform programming decisions and enhance content delivery strategies.
- Ensured compliance with regulatory standards, maintaining operational integrity and minimizing risk exposure.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Reduced operating costs through effective budgeting and expense management.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated special events at the station location to increase brand visibility in the local community.
- Collaborated with regional management to align station objectives with company goals.
- Increased revenue growth with strategic marketing initiatives and promotions.
Education
Bachelor of Science - Civil Engineering
University of Pangasinan
Dagupan City, Philippines10-1988
Skills
- Operations management
- Work planning
- Team oversight
- Team development
- Sales and marketing
- Operating procedures
- Talent recruitment
- Quality service
- Budget development
- Staff training and development
- Effective communication
- Policy implementation
- Broadcast coordination
- Live event management
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Worker supervision
- Critical thinking
- Team leadership
- Adaptability and flexibility
- Decision-making
- Daily operations management
- Team building
Timeline
Station Manager
ABS-CBN Broadcasting
04.1999 - 08.2020
Bachelor of Science - Civil Engineering
University of Pangasinan