Gina Ballestas Mercado
North Andover,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Lead Teacher
Froggy's Play School
Haverhill, MA
02.2024 - Current
- Established open communication with administrators on curriculum implementation and program initiatives.
- Collaborated with school staff to create safe and supportive learning environments.
- Facilitated student engagement through videos, lectures, and moderated discussions.
- Demonstrated patience in student interactions to foster individual growth.
Respiratory Therapist
Seton Dell Children’s Medical Center
Austin, TX
08.2021 - 09.2023
- Created individualized care plans based on assessments, patient needs, and physician orders.
- Collaborated with interdisciplinary teams to achieve optimal patient outcomes.
- Assisted physicians with intubations, bronchoscopies, thoracenteses, and other procedures.
- Maintained comprehensive records of patient assessments, treatments, and status changes.
Assistant Manager
Hat Creek Burger Company
Austin, TX
02.2020 - 07.2021
- Managed customer service inquiries and complaints efficiently to enhance satisfaction.
- Maintained current knowledge of company products and services to inform customers.
- Coordinated interdepartmental collaboration to ensure operational efficiency.
- Ensured adherence to safety regulations and company policies at all times.
- Supervised daily operations, including shift scheduling and duty assignments.
Deli - Food Service Rep
HEB
Austin, Tex
09.2017 - 02.2020
- Operated kitchen equipment, including slicers, ovens, and grills, adhering to safety procedures.
- Trained new employees on food preparation techniques and customer service policies.
- Maintained focus on quality control while managing multiple tasks concurrently.
- Assisted customers with orders by providing product knowledge and answering inquiries.
- Stocked shelves with supplies based on inventory records to ensure availability.
Education
Bachelor of Science - Respiratory Care
Texas State University
San Marcos, TX05-2023
Skills
- Advanced Microsoft Word
- Team collaboration
- Advanced Microsoft Excel
- Advanced Microsoft PowerPoint
- Customer service excellence
- Organizational planning
- Deadline orientation
- Time management expertise
- Conflict management strategies
- Critical thinking skills
- Leadership abilities
- Conflict resolution techniques
- Effective communication
- Problem-solving capabilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Teacher
Froggy's Play School
02.2024 - Current
Respiratory Therapist
Seton Dell Children’s Medical Center
08.2021 - 09.2023
Assistant Manager
Hat Creek Burger Company
02.2020 - 07.2021
Deli - Food Service Rep
HEB
09.2017 - 02.2020
Bachelor of Science - Respiratory Care
Texas State University
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