Jose Pena
Coachella,CA
Summary
Dynamic Merchandiser with over three years of experience in enhancing product visibility and addressing customer service concerns. Adept at crafting innovative merchandising strategies and promotional displays that significantly boost sales and foster customer loyalty. Proven track record of collaborating with management to optimize product placement, ensuring maximum profitability while maintaining high standards of customer satisfaction. Diligent IT Technician with a strong foundation in technical support, capable of efficiently resolving customer issues and troubleshooting various technical challenges. Versatile background includes roles as Cashier and Security Guard, showcasing a well-rounded skill set in both customer-facing and technical environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Customer Service Representative
Cinemark Theaters
La Quinta, CA
10.2022 - Current
- Resolved customer inquiries and complaints, ensuring a positive guest experience at all times.
- Maintained knowledge of current promotions and events to provide accurate information to patrons.
- Assisted in training new staff on operational procedures and customer service best practices.
- Collaborated with team members to streamline ticketing processes, enhancing efficiency during peak hours.
- Deals and assists thousands of customers a day.
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvement Stores
LA QUINTA, CA
09.2019 - 08.2022
- Achieved high levels of customer satisfaction by implementing forward-thinking strategies to address needs and resolve concerns.
- Served a large number of customers daily with a consistent positive attitude, enhancing overall satisfaction.
- Enhanced customer satisfaction ratings through effective issue resolution and timely responses.
- Informed customers of special promotions and delivered detailed product information.
- Answered customer inquiries via calls and emails, providing clarity on product and service offerings.
- Demonstrated products to customers, driving awareness and increasing sales.
- Resolved product or service concerns, contributing to customer retention and sales growth.
- Assisted customers with product inquiries and troubleshooting to enhance overall satisfaction.
- Processed transactions efficiently, ensuring accurate cash handling and receipt management.
- Maintained organized merchandise displays to promote sales and improve customer experience.
LABOR WORKER
Greenview Farming Inc
McFarland, CA
08.2018 - 10.2019
- Picked and harvested fruits like grapes and oranges in extreme heat conditions.
- Cut grapes, ensuring they were healthy and ready for harvest.
- Operated heavy machinery for planting and harvesting crops efficiently.
- Assisted in maintaining equipment, ensuring optimal functionality and safety standards.
Education
Bachelor's Degree - Information Systems & Tecnology
California State University
San Bernardino, CA01-2022
ASSOCIATE DEGREE - Computer Information Systems in Computer Information Systems Security
College Of The Desert
Palm Desert, CA01-2022
Bachelor of Arts - Liberal Arts Business & Technology in Liberal Arts and Sciences
College Of The Desert
Palm Desert, CA01-2022
HIGH SCHOOL DIPLOMA - Computer Information Systems
Monache High School
Porterville, CA01-2018
Skills
- Customer service
- Order processing
- Customer Order Processing
- Team Collaboration
- Problem-solving skills
- Advanced Microsoft Word
- Advanced graphic design
- Advanced PowerPoint
- Advance in Microsoft Word
- Presentation skills
- Order Management
- Data Analysis
- Website Navigation
- Computer troubleshooting
- Visual Merchandising
LANGUAGES
English Advanced
Spanish Advanced
Personal Information
Title: FIBER NETWORK FIELD TECH
Timeline
Customer Service Representative
Cinemark Theaters
10.2022 - Current
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvement Stores
09.2019 - 08.2022
LABOR WORKER
Greenview Farming Inc
08.2018 - 10.2019
Bachelor of Arts - Liberal Arts Business & Technology in Liberal Arts and Sciences
College Of The Desert
ASSOCIATE DEGREE - Computer Information Systems in Computer Information Systems Security
College Of The Desert
Bachelor's Degree - Information Systems & Tecnology
California State University
HIGH SCHOOL DIPLOMA - Computer Information Systems
Monache High School