Summary
Overview
Work History
Education
Skills
Timeline
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Gina Blanke

Ballwin,MO

Summary

Over 10 years of experience as a dedicated customer service professional, with knowledge of service delivery and proven multitasking abilities. I have a passion for learning, and am eager to apply acquired knowledge and experience to the challenges and opportunities of the workplace.

Overview

12
12
years of professional experience

Work History

Payroll Administrator

Focus Concrete, LLC
Las Vegas, NV
04.2023 - Current
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
  • Coordinated with HR personnel to verify accuracy and completeness of employee information
  • Managed employee records on database to maintain accuracy and updated information
  • Audited timesheets and payroll records for accuracy
  • Performed data entry tasks and maintained accurate records of employee payroll information
  • Coordinated resolution of payroll discrepancies

Operations Representative

Marsh & McLennan Agency
12.2021 - 03.2023
  • Processing data entry and cross-checking information within carrier systems
  • Email correspondence with certified insurance agents for any invoice or customer disputes
  • Maintain up-to-date workflow documentation and ensure workflows are adhered to
  • Check documentation for accuracy and validity on updated systems
  • Modify, update and process existing policies
  • Review outstanding requests and redirected workloads to complete projects on time

Customer Service Operations Agent

Travelscape Expedia Group
11.2015 - 01.2021
  • Internal Agent, Coupon, and Reward Point auditing, while maintaining company's metric SLA
  • Working directly with fraud department to identify potential fraud, while reducing company refunds/payouts
  • Customer Service Escalations; Service/Booking of flight, hotel, car rental, activity, and package reservations
  • Email correspondence with market managers, vendors, and various department for any customer disputes
  • Responding to Better Business Bureau and Department of Transportation Complaints
  • Chargeback credit card disputes/reconciliation, and reporting company profit and loss

Cruise Agent

Travelscape Expedia Group
11.2014 - 11.2015
  • Data entry, record keeping, and ensuring call quality
  • Meeting monthly and annual department revenue
  • Proficient in SABRE, Galileo, MS Word, Excel and Outlook
  • Promoting current promotion value, while managing customers travel and budget plans

Store Manager

Dollar Loan Center
03.2012 - 11.2014
  • Debit, Credit, ACH Processing, and cash handling
  • Loan underwriting with Trans-Union credit reports
  • Collections and problem solving, while handling any customer complaints
  • Monitor attendance, behavior, employee training/performance, and providing disciplinary action when necessary

Education

High School Diploma -

Palo Verde High School
Las Vegas, NV
03.2011

No Degree -

College of Southern Nevada
Las Vegas, NV
01.2013

Skills

  • Customer Service/High Call Volume
  • Sabre/Amadeus Airline System
  • MS Word/Excel/PowerPoint
  • Internal Auditing
  • Data Entry/Record Keeping
  • Operational Support
  • Written Communication
  • Payment Collection/Refund Handling

Timeline

Payroll Administrator

Focus Concrete, LLC
04.2023 - Current

Operations Representative

Marsh & McLennan Agency
12.2021 - 03.2023

Customer Service Operations Agent

Travelscape Expedia Group
11.2015 - 01.2021

Cruise Agent

Travelscape Expedia Group
11.2014 - 11.2015

Store Manager

Dollar Loan Center
03.2012 - 11.2014

High School Diploma -

Palo Verde High School

No Degree -

College of Southern Nevada

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Gina Blanke