VICTORIA NIEVES
Bensalem,PA
Summary
Developed comprehensive payroll management skills in fast-paced corporate environment, focusing on accuracy and compliance. Demonstrates strong analytical abilities and keen eye for detail. Seeking to leverage these transferable skills in new field, ensuring operational efficiency and accuracy.
Overview
8
8
years of professional experience
Work History
Payroll Administrator
Health Care Services Group
03.2022 - Current
- Processing payroll for over 5,000 employees in various states 26 weeks out of the year.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
Telephone Member Service Representative
Police & Fire Federal Credit Union
01.2020 - 02.2022
- Answer phone with a friendly greeting to create positive inbound calling experience for customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generate a minimum of 20 loans per month
- Monitor participant workflow and behaviors throughout training process.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Bartender/Server
Olive Garden Restaurant
08.2016 - 11.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory
- Trained new bartenders and barbacks
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
Emergency Medical Technician & Basic Life Support -
Jeffstat Education Center
Philadelphia, PA01.2017
High School Diploma -
Northeast High School
Philadelphia, PA01.2016
Skills
- Organization and Time Management
- High Volume Inbound Calls
- Customer Complaint Resolution
- Employee Training
- Payroll Processing
- Maintaining employee records
- Timekeeping Management
- New hire processing
- Data entry
Additionalinformation
Equestrian Therapy Support, 2016, Pegasus, Philadelphia, PA
Timeline
Payroll Administrator
Health Care Services Group
03.2022 - Current
Telephone Member Service Representative
Police & Fire Federal Credit Union
01.2020 - 02.2022
Bartender/Server
Olive Garden Restaurant
08.2016 - 11.2019
High School Diploma -
Northeast High School
Emergency Medical Technician & Basic Life Support -
Jeffstat Education Center
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