Gina Brogdon
Granbury,TX
Summary
Experienced clinical operations supervisor adept at fostering teamwork and improving patient outcomes. Strong skills in problem-solving, multitasking, and effective communication drive successful training programs and quality assurance initiatives.
Overview
21
21
years of professional experience
Work History
NR-CMA/Medical Scribe
Texas Health
Azle, TX
10.2013 - 08.2019
- Coordinated patient scheduling and managed appointment reminders to enhance clinic efficiency.
- Executed clinical procedures with a focus on upholding safety and hygiene protocols throughout the process.
- Executed systematic monitoring and recording of vital signs, enhancing reliability of patient assessment outcomes.
- Developed and implemented educational sessions for patients on treatment plans and medication instructions, resulting in increased compliance and understanding.
- Trained new staff in clinical procedures and administrative tasks, fostering a collaborative team environment.
- Led quality assurance initiatives, identifying areas for improvement in patient care delivery protocols.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
NR-CMA/Clinical Operations Supervisor
Texas Health
Azle, TX
10.2006 - 01.2013
- Assisted in administering medications and performing routine diagnostic tests, ensuring patient safety and comfort.
- Trained junior staff on clinical procedures and office protocols, promoting knowledge sharing and skill development.
- Monitored inventory levels of medical supplies, optimizing procurement processes to reduce costs and prevent shortages.
- Led quality assurance initiatives to improve patient satisfaction scores through feedback analysis and process enhancements.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oversaw clinical operations to ensure compliance with regulatory standards and best practices.
- Developed training programs for staff to improve operational efficiency and service quality.
- Managed budgets and resources, ensuring alignment with organizational goals and financial performance.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Implemented quality assurance initiatives that elevated service standards across clinical settings.
- Managed budgets effectively, identifying areas for cost savings without compromising on quality or patient care standards.
- Educated patients on treatment plans and preventive care, fostering compliance and health awareness.
- Collaborated with healthcare team to develop patient care plans, streamlining communication and improving outcomes.
NR-CMA
Mark Palmer ENT
Fort Worth, TX
11.2003 - 02.2006
- Administered patient care, including vital sign assessments and routine medical procedures.
- Assisted in scheduling patient appointments and managing electronic health records.
- Supported physicians by preparing examination rooms and maintaining sterile environments.
- Educated patients on treatment plans and post-procedure care instructions.
NR-CMA
Cook Children's Physician Network
Lake Worth, TX
04.1998 - 01.2003
- Coordinated laboratory tests, ensuring timely specimen collection and processing.
- Implemented process improvements to enhance patient flow and reduce wait times.
- Mentored junior staff on best practices for patient interaction and clinical procedures.
- Led training sessions focused on compliance with healthcare regulations and safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Education
NR-CMA - Medical Assistant
Remington College
Fort Worth, TX06.1997
Skills
- HIPAA compliance
- Medical terminology
- Clinical documentation
- Electronic health records
- Patient documentation
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Medical billing and coding
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Telephone etiquette
- HIPAA protocols
- Insurance confirmation
- Customer service
- EMR / EHR
- Medical terminology knowledge
Timeline
NR-CMA/Medical Scribe
Texas Health
10.2013 - 08.2019
NR-CMA/Clinical Operations Supervisor
Texas Health
10.2006 - 01.2013
NR-CMA
Mark Palmer ENT
11.2003 - 02.2006
NR-CMA
Cook Children's Physician Network
04.1998 - 01.2003
NR-CMA - Medical Assistant
Remington College