Gina Campos
Corpus Christi
Summary
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Results Companies
Corpus Christi
10.2020 - Current
- Customer service.
- Assistance with benefits and eligibility determination.
- Review claims.
- Support with appeals and the initiation of grievance procedures.
- Conflict resolution and de-escalation.
- Quality assurance and compliance.
- Review of timesheets and payroll processing.
- Management of a team consisting of 15 agents
Collaborating with representatives to improve education on policies and procedures
Central Kitchen Staff
CCISD
Corpus Christi
01.2017 - 10.2020
- Prepackaging food
- Food safety standards.
- adhering to health regulations for mass distribution
- managing a team of four
- meeting client demands and deadlines
- improving serving line procedures
- operating and maintaining prepackaging machinery.
Technical Support Representative
Results Companies
Corpus Christi
02.2015 - 01.2016
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Used remote login tools to assist clients with technical and product questions.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Updated customer information and account status in the database following each interaction.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Education
High School Diploma -
Spring Woods High School
Spring, TX05-2013
Skills
- Customer service
- Benefits administration
- Claims processing
- Conflict resolution
- Quality assurance
- Effective communication
- Time management
- Multitasking
- Team management
Timeline
Customer Service Supervisor
Results Companies
10.2020 - Current
Central Kitchen Staff
CCISD
01.2017 - 10.2020
Technical Support Representative
Results Companies
02.2015 - 01.2016
High School Diploma -
Spring Woods High School
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